Summary
Overview
Work History
Education
Skills
Timeline
Generic

Esmeralda Prado

Des Moines

Summary

Dynamic and motivated professional with experience as a Retail Sales Associate and a Pet Sitter. Excelling in building trust and ensuring customer satisfaction. Bilingual in Spanish and English. I have consistently delivered exceptional service, enhancing client satisfaction and loyalty. I am known for my punctuality and attention to detail. I effectively managed multiple tasks while maintaining a tidy work space. I enjoy helping people and love working hard.

Overview

10
10
years of professional experience

Work History

Pet Sitter

Marlene Rivera, Alorica Customer Service Manager
06.2021 - 12.2024
  • Communicated professionally with owners about pet needs and care, assuring all tasks were completed in a timely manner.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
  • Built trust with clients by consistently making inquiries, demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
  • Handled emergency situations calmly and effectively, thus resolving conflicts and taking preventive measures to ensure safe handling.
  • Developed strong bonds with pets by understanding and catering to their individual behaviors and preferences.

Retail Sales Associate

Market De La Benamerito
05.2015 - 08.2021
  • Greeted customers with a smile and helped with product questions, selections, and purchases.
  • Developed rapport with regular customers, fostering welcoming store atmosphere.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete successful purchases and handled returns and exchanges professionally.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks and reporting suspicious activities.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Coordinated with stock team to expedite restocking of high-demand items.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Managed inventory to prevent stock shortages, ordering new items as necessary.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Resolved conflicts with team members maintaining a safe and happy environment.
  • Collaborated with owner to meet daily sales targets, contributing to overall store success.

Education

High School Diploma -

Ysleta High School
El Paso
05-2021

Skills

  • Bilingual, fluent in Spanish and English
  • Honest and trustworthy
  • Positive attitude
  • Punctual and reliable
  • Successful multitasker
  • Neat and cleanly
  • Motivated and kind

Timeline

Pet Sitter

Marlene Rivera, Alorica Customer Service Manager
06.2021 - 12.2024

Retail Sales Associate

Market De La Benamerito
05.2015 - 08.2021

High School Diploma -

Ysleta High School

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