Esmeralda Ramirez
Plainfield,Illinois
Summary
Hardworking Transportation Security Officer with focused mindset and in-depth understanding of security protocols. First-rate skills in organizing and prioritizing tasks, as well as maintaining open communication and managing conflicts effectively.
Overview
18
18
years of professional experience
Work History
Transportation Security Officer
DHS/TSA
Chicago, IL
07.2015 - Current
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Upheld strong customer service standards while completing screenings.
- Searched individuals and baggage for weapons and other prohibited items.
- Assisted in training new Transportation Security Officers on proper screening techniques.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Communicated effectively with team members while performing duties under pressure.
- Interacted professionally with co-workers, supervisors, travelers, vendors, and other stakeholders at the airport facility.
- Assisted travelers with questions regarding airport security regulations and procedures.
Security Officer
Allied Barton Security
Naperville, IL
02.2011 - 06.2015
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Monitored premises and recorded activity in daily officer reports.
- Documented security-related situations and submitted in-depth reports to superiors.
- Provided escorts for visitors as needed throughout the facility.
Server
Bob Evans Restaurant
Plainfield, IL
09.2005 - 05.2011
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
Education
High School Diploma -
Plainfield Central High School
Plainfield, IL06-2007
Associate of Arts - Criminal Justice
College of Dupage
Glen Ellyn, ILSkills
- Integrity and Honesty
- Customer Service and Assistance
- Incident Reporting
- Threat Assessment
- Emergency Preparedness
- De-Escalation Techniques
References
- Crystal Tagle, (815) 378 3895, CNA Willowbrook Medical Center
- Marylou Ramirez, (815)-302-0815, Corporate Ace Hardware
- Chris Muniz, (815) 814-7447, People's Gas
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
- OJT Coach
- Dec 2019-June 2020 caught multiple tests from headquarters and local airport.
- Caught a loaded gun on XRAY June 2020
- Threat detection decoy and assisted with K9 tests.
Timeline
Transportation Security Officer
DHS/TSA
07.2015 - Current
Security Officer
Allied Barton Security
02.2011 - 06.2015
Server
Bob Evans Restaurant
09.2005 - 05.2011
High School Diploma -
Plainfield Central High School
Associate of Arts - Criminal Justice
College of Dupage
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