ESMERALDA RAMIREZ
San Francisco,US
Summary
Dedicated professional with extensive experience advocating for social and well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills. Committed to empower individuals and support them in achieving their highest potential.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Program Supervisor
RAICES - Mission Neighborhood Centers
01.2023 - Current
- Assist, delegate, supervise and manage a team of 6+
- Prepare and submit monthly program reports to funding sources and the collection of participant performance and demographic data
- Promote a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Complete necessary reports and documentation to maintain thorough, accurate case records.
- Conduct thorough assessments of student situations, identifying issues, goals, and necessary interventions/referrals.
- Educate participants on available programs, benefits, and services, empowering them to make informed decisions about their needs.
- Identify, assess needs of marginalized, low-income youth for referral to case management.
- Support positive relationships between staff and program participants, and between participants and their peers.
- Assist in development and implementation of an outreach plan to schools and community agencies.
- Supervise, evaluate and provide leadership development to youth workers, interns and volunteers involved in the program.
- Leads weekly staff meetings
Facilitator
RAICES - Mission Neighborhood Centers
12.2022 - 01.2023
- Responsible for the planning and coordination of a 8-week violence prevention and peer counseling program for young women between the ages of 9-24 years old at schools and community sites.
- Gathered information on participants background, schools needs, and preferences of the participants to tailor the session accordingly.
- Prepared and led support groups for youth.
- Encouraged girls and young women to critically think about their own lives, behavior, and choices, and share experiences that may be helpful to one another.
- Educated in various types of techniques and skills to better understand people from diverse walks of life and cultures.
- Acted as liaison with school, community, public agencies and parents/guardians of participants.
Education Case Manager
Latino Task Force
11.2020 - 12.2022
- Counseled students regarding educational issues, such as course and program selection, class scheduling and registration, school adjustment, truancy, study habits, and career planning
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Counseled individuals to help understand and overcome personal, social, or behavioral problems affecting educational or vocational situations
- Evaluated students' and individuals' abilities, interests, and personality characteristics, using tests, records, interviews, and professional sources
- Advocated for client rights when interacting with external agencies.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Referred students to degree programs based on interests, aptitudes and educational assessments
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Education
Bachelor of Science - Psychology
San Francisco State University
San Francisco, CA05-2022
Skills
- Bilingual
- Problem-solving
- Case documentation
- Relationship building
- Client advocacy
- Case needs assessment
Certification
- Mitigating Gender and Racial Bias: Intersectionality and Allyship
- Girl Circle Facilitator
- CPR
Timeline
Program Supervisor
RAICES - Mission Neighborhood Centers
01.2023 - Current
Facilitator
RAICES - Mission Neighborhood Centers
12.2022 - 01.2023
Education Case Manager
Latino Task Force
11.2020 - 12.2022
- Mitigating Gender and Racial Bias: Intersectionality and Allyship
- Girl Circle Facilitator
- CPR
Bachelor of Science - Psychology
San Francisco State University
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