Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Esmeralda Ramon

Las Vegas,NV

Summary

Hardworking and passionate server with strong customer service skills, eager to help the team achieve company goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Tony's Mexican Food
03.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • I served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep the dining room and work areas clean.
  • Assisted in training new hires, and guiding restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Learned and followed local alcohol laws to keep restaurants compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to the restaurant's financial accuracy.

Intern

ChaseeL LLC
08.2023 - 11.2023
  • Conducted market research to identify target audiences and optimize marketing efforts.
  • Assisted in the planning and execution of successful product launch events.
  • Analyzed campaign performance data to identify areas for improvement and optimize future efforts.
  • Researched and evaluated potential new markets and products.
  • Conducted primary and secondary research to better understand customer needs and behaviors.

Market Research Intern

ECoffee Solutions
08.2022 - 08.2022
  • Collected and analyzed consumer data for better-targeted marketing campaigns, increasing customer engagement.
  • Completed research, compiled data, and assisted in timely reporting.
  • Enhanced market understanding by conducting primary and secondary research, leading to more informed business decisions.
  • Researched and evaluated potential new markets and products.
  • Conducted primary and secondary research to better understand customer needs and behaviors.

Education

Bachelor of Science - Business Administration

Nevada State University
Henderson, NV
05-2024

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Safe food handling
  • Food sales and promotion
  • Food safety practices
  • Dining area maintenance
  • Inventory management
  • Point-of-sale system
  • Server training

Websites

Certification

  • Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
  • Techniques and Alcohol Management (TAM) - National Hospitality Institute (NHI)
  • ServSafe Food Handler Certification - National Restaurant Association. (In Progress).

Languages

Spanish
Native or Bilingual

Timeline

Intern

ChaseeL LLC
08.2023 - 11.2023

Market Research Intern

ECoffee Solutions
08.2022 - 08.2022

Server

Tony's Mexican Food
03.2022 - Current

Bachelor of Science - Business Administration

Nevada State University

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Esmeralda Ramon