Esmeralda Ramon
Las Vegas,NV
Summary
Hardworking and passionate server with strong customer service skills, eager to help the team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Tony's Mexican Food
03.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- I served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep the dining room and work areas clean.
- Assisted in training new hires, and guiding restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and followed local alcohol laws to keep restaurants compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Ensured accurate cash handling and processed transactions swiftly, contributing to the restaurant's financial accuracy.
Intern
ChaseeL LLC
08.2023 - 11.2023
- Conducted market research to identify target audiences and optimize marketing efforts.
- Assisted in the planning and execution of successful product launch events.
- Analyzed campaign performance data to identify areas for improvement and optimize future efforts.
- Researched and evaluated potential new markets and products.
- Conducted primary and secondary research to better understand customer needs and behaviors.
Market Research Intern
ECoffee Solutions
08.2022 - 08.2022
- Collected and analyzed consumer data for better-targeted marketing campaigns, increasing customer engagement.
- Completed research, compiled data, and assisted in timely reporting.
- Enhanced market understanding by conducting primary and secondary research, leading to more informed business decisions.
- Researched and evaluated potential new markets and products.
- Conducted primary and secondary research to better understand customer needs and behaviors.
Education
Bachelor of Science - Business Administration
Nevada State University
Henderson, NV05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Safe food handling
- Food sales and promotion
- Food safety practices
- Dining area maintenance
- Inventory management
- Point-of-sale system
- Server training
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- Techniques and Alcohol Management (TAM) - National Hospitality Institute (NHI)
- ServSafe Food Handler Certification - National Restaurant Association. (In Progress).
Languages
Spanish
Native or Bilingual
Timeline
Intern
ChaseeL LLC
08.2023 - 11.2023
Market Research Intern
ECoffee Solutions
08.2022 - 08.2022
Server
Tony's Mexican Food
03.2022 - Current
Bachelor of Science - Business Administration
Nevada State University