Esmeralda Ramos
West Hartford
Summary
Exceptionally efficient and team-oriented professional assesses the operations and conduct for regulatory compliance. Expertise in internal auditing and data analyzation.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work History
Office & compliance coordinator
Five star realty
Hartford
12.2024 - 02.2025
- Answering the phone for potential and current clients
- Ordering for rent or for sale signs for real estate agent
- Ensuring the office is clean and presentable to clients and employees
- Monitored policy changes and communicated updates to relevant departments.
- Maintained accurate records of compliance activities and reporting requirements.
Bank Teller
Santander Bank Us
Hartford
02.2023 - 12.2024
- Processed customer deposits and withdrawals efficiently and accurately.
- Assisted customers with account inquiries and provided account information.
- Managed cash drawer, ensuring proper cash handling and balancing daily transactions.
- Utilized banking software to record transactions and manage customer accounts.
- Resolved customer concerns promptly, enhancing their overall banking experience.
Front End Cashier
Whole Foods Market
West Hartford
09.2022 - 04.2023
- Processed customer transactions efficiently and accurately at checkout.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of the checkout area throughout shifts.
- Ensured that all checkout areas were adequately stocked with bags, paper rolls and other supplies.
- Balanced out cash drawer at the end of each shift.
Front End Associate
Costco
South Windsor
11.2021 - 04.2022
- Assisted customers with product inquiries and selections.
- Maintained cleanliness and organization of merchandise displays.
- Processed transactions efficiently at the checkout counter.
- Greeted customers warmly upon arrival and identified their needs.
- Assisted customers with self-checkout processes and troubleshooting any issues.
Lead Manager
Spot Coffee
West Hartford
03.2021 - 11.2021
- Managed daily operations to ensure smooth workflow and customer satisfaction.
- Oversaw staff scheduling and training to maintain efficient team performance.
- Implemented new procedures to enhance service quality and operational efficiency.
- Resolved customer issues by providing prompt solutions and maintaining positive relations.
- Responded to customer inquiries and complaints professionally.
Store Associate
Dollar Tree
Newington
11.2020 - 03.2021
- Assisted customers with product selection and inquiries.
- Maintained organized merchandise displays on the sales floor.
- Processed transactions accurately at the cash register.
- Restocked shelves and ensured product availability for customers.
- Trained new associates on store policies and procedures.
Education
Connecticut River Academy
East Hartford, CTSkills
- Policy writing
- Compliance monitoring
- Regulatory reporting
- Risk assessment
- Document management
- Transaction processing
- Time management
Languages
Spanish
Professional
Timeline
Office & compliance coordinator
Five star realty
12.2024 - 02.2025
Bank Teller
Santander Bank Us
02.2023 - 12.2024
Front End Cashier
Whole Foods Market
09.2022 - 04.2023
Front End Associate
Costco
11.2021 - 04.2022
Lead Manager
Spot Coffee
03.2021 - 11.2021
Store Associate
Dollar Tree
11.2020 - 03.2021
Connecticut River Academy