Summary
Overview
Work History
Education
Skills
Timeline
Generic

Esmeralda Rea

Porterville,California

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Personal Fitness Trainer

Main Athletics
10.2020 - Current
  • Improved client fitness levels by developing personalized exercise programs tailored to individual goals and abilities.
  • Enhanced gym member satisfaction through providing top-notch customer service and addressing individual needs.
  • Established a welcoming gym environment by maintaining clean equipment and assisting clients with proper exercise techniques.
  • Boosted client motivation through consistent encouragement, support, and goal-tracking during workout sessions.
  • Developed strong relationships with clients, fostering loyalty and encouraging referrals from satisfied customers.
  • Streamlined administrative tasks such as scheduling appointments, tracking client progress, and managing billing matters efficiently.
  • Provided exceptional one-on-one instruction by focusing on each client''s unique learning style.

Navigation Center Representative

Family Health Care Network
11.2014 - 06.2016
  • Schedule, reschedule, confirm and cancel appointments per established protocols and in adherence to scheduling guidelines, health center procedures and quality customer service standards
  • Responsible for supporting streamlined patient flow coordination
  • Patient advocate, provides patient education on diversified program services
  • Develop and sustain proficiency with electronic medical record system
  • Created reports, correspondence and spreadsheets with Microsoft Office Programs
  • Upheld confidentiality of all information
  • Enhanced company reputation by providing exceptional customer service and support.

Sales Floor Specialist/Customer Service Cashier

Marshalls
02.2014 - 11.2014
  • Engage customer in conversations, Process transactions
  • Maintain cleanliness/hygiene standards, Replenish inventory
  • Handle customer funds
  • Providing customer service, assisting to customer needs
  • Boosted store''s overall customer satisfaction ratings through attentive service and quick resolution of issues.
  • Enhanced product knowledge among staff, conducting regular training sessions on new inventory and promotions.
  • Streamlined store operations by efficiently managing inventory levels, restocking shelves, and organizing backroom storage.

Volunteer First-Line Supervisor

Sierra View Rehab Facility Center
08.2012 - 10.2012
  • Enforced safety rules and regulations
  • Prepared and maintained records and case files, including documentation such as clients' personal and eligibility information, services provided, narratives of client contacts, and relevant correspondence
  • Maintained close contact with clients during job training and placements to resolve problems and evaluate placement adequacy
  • Developed and maintained relationships with community referral sources, such as schools and community groups
  • Increased team productivity by implementing efficient work processes and providing consistent leadership.

Education

No Degree - Administrative Medical Assistant

Milan Institute - Visalia
Visalia, CA
10.2014

Skills

  • Customer Service
  • Office Procedures
  • Filing Alpha/Numeric
  • Telephone Etiquette
  • Insurance Billing
  • Organization Skills
  • Patient/Client Charting
  • Microsoft Excel
  • Bilingual/Bi-literate
  • Data Entry
  • Client Relations
  • Motivational Coaching
  • Communication
  • Lesson Planning

Timeline

Personal Fitness Trainer

Main Athletics
10.2020 - Current

Navigation Center Representative

Family Health Care Network
11.2014 - 06.2016

Sales Floor Specialist/Customer Service Cashier

Marshalls
02.2014 - 11.2014

Volunteer First-Line Supervisor

Sierra View Rehab Facility Center
08.2012 - 10.2012

No Degree - Administrative Medical Assistant

Milan Institute - Visalia

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Esmeralda Rea