Esmeralda Reyes
Houston,TX
Summary
Well-qualified Administrative Assistant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
Work History
Administrative HR Assistant
Huatan Landscaping LLC
19638 Dunbar Ave., Humble, Texas 77338
09.2022 - 04.2024
- Collaborated with HR team members on various projects, contributing to the overall success of department initiatives.
- Assisted in the preparation of performance evaluations, providing managers with relevant data for informed decisionmaking.
- Managed sensitive information diligently safeguarding personal data and ensuring adherence to privacy policies.
- Contributed to a positive work environment by assisting in the planning and execution of employee appreciation events.
- Processed payroll accurately and efficiently while adhering to strict deadlines and confidentiality standards.
- Made all office supplies were well stocked, including cleaning, kitchen, and technical supplies.
- Made sure all clock-in/out for all contractors were checked and corrected daily.
- Notified corresponding scheduler's if there were any corrections needed in GM SupplyPro for their schedule/time-tracking.
Manager on Duty
Typo – Cotton On Group
07.2021 - 08.2022
- Handle 3-5 shipments daily, equivalent of over $2,500
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Create an inventory list, package, and ship either defective/broken or online requests weekly, which merchandise can be up to $500 each
- Improve customer satisfaction by offering great customer service in English/Spanish through phone or in-person, averaging 350 customers weekly
- Meeting sales goals 90% of the time: daily $1,400+/- and weekly $10,000+/-
- Calculate and report daily sales at the end of the day to management
- Maintain cleanliness and recover stock throughout the daily to amplify sales.
Barista
Starbucks Coffee Company
08.2020 - 07.2021
- Welcomed 150+/- customers daily in English/Spanish and prepared on average 200 beverages daily at the customers’ preferred taste
- Listened and understood to meet the needs of unsatisfied clients and provide a great experience, as well as built customer-client relationships
- Tracked and restocked supplies in the store, replenishing low supplies every rotation
- Handled cash and credit card transactions, reporting at the end of the day if sales goal is met.
Education
Associate of Arts -
Lone star north-Harris
05.2020
Skills
- Strong Organization
- Employee Relations
- Payroll Processing
- Onboarding Assistance
- Soft/Salesforce Experience
- SupplyPro GM Experience
- Termination Procedures
- Microsoft Office
- Payroll Administration
- Comdata Experience
Awards
EMPLOYEE OF THE QUARTER – Starbucks Co.
Languages
Spanish
Native or Bilingual
Timeline
Administrative HR Assistant
Huatan Landscaping LLC
09.2022 - 04.2024
Manager on Duty
Typo – Cotton On Group
07.2021 - 08.2022
Barista
Starbucks Coffee Company
08.2020 - 07.2021
Associate of Arts -
Lone star north-Harris