Esmeralda Reyes
San Clemente,CA
Summary
Proven customer service expert from Albertsons, adept at handling high-stress situations and resolving customer complaints, increasing loyalty and repeat business. Skilled in multitasking and team collaboration, consistently delivering exceptional service. Achieved positive feedback through active listening and strong communication, enhancing customer satisfaction and retention.
Overview
6
6
years of professional experience
Work History
Waitress
El Ranchito Avilas
03.2022 - 10.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Cashier
TJ Max
02.2021 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Retail Worker
Tommy Hilfiger
05.2021 - 01.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Customer Service
Albertsons
05.2018 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
06.2020
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
Languages
Spanish
Native or Bilingual
Timeline
Waitress - El Ranchito Avilas
03.2022 - 10.2024
Retail Worker - Tommy Hilfiger
05.2021 - 01.2022
Cashier - TJ Max
02.2021 - 07.2022
Customer Service - Albertsons
05.2018 - 12.2019
San Clemente High School - High School Diploma,
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