Esmeralda Rosales
Burleson,TX
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Also able to handle multiple projects simultaneously with a high degree of accuracy, and passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
5
5
years of professional experience
Work History
Warehouse Worker
Target
Midlothian, TX
09.2021 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Pharmacy Technician
CVS Pharmacy
Mansfield, TX
09.2020 - 09.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems
- Served over 450+ customers daily by taking prescriptions, answering questions, billing insurances, and handling payments
- Respected customers privacy by maintaining strict confidentiality and upholding all local and HIPPA laws
- Managed phone calls across 12 lines, answering questions, and all resolving customer concerns
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Team Member
Anderson Merchandisers, LLC
Arlington, TX
01.2019 - 05.2020
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
- Coordinated with other department heads as required for sale promotions, inventory checks, and stocking the items
- Monitored and verified all merchandise was properly priced and labeled.
- Evaluated customer needs and feedback to drive product and service improvements.
Team Leader
Chick-fil-A
Arlington, TX
12.2018 - 12.2019
- Worked with the team to maintain smooth operations and high standards of customer service during high volume rushes
- Greeted customers, handled payments via POS system fulfilling 1,500+ per shift
- Operated drive thru services including taking orders, handling payments, and delivering food in a prompt but friendly matter
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
Education
Associate Of Applied Science - Criminal Justice
Tarrant County College District
Fort Worth, TXMansfield Lake Ridge High School
Mansfield, TX2017
Skills
- Serve Customers
- Self-Motivated and Disciplined
- Microsoft Excel
- Complex Problem-Solving
- Microsoft Word
- Enter Data
- Attention to Detail
- Answering Customer Questions
- Administrative Support
- FDA and HIPAA Compliance
- Resolving Customer Issues
- Detail Work
- Supporting Pharmacy Operations
- Customer Satisfaction
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Warehouse Worker
Target
09.2021 - Current
Pharmacy Technician
CVS Pharmacy
09.2020 - 09.2021
Team Member
Anderson Merchandisers, LLC
01.2019 - 05.2020
Team Leader
Chick-fil-A
12.2018 - 12.2019
Associate Of Applied Science - Criminal Justice
Tarrant County College District
Mansfield Lake Ridge High School