ESMERALDA R RAMOS
Summary
Skilled collaborators work well independently to manage assignments and always ready to go beyond. Adaptive learner with good computer abilities. Professional customer services, always motivated to continue to learn and grow; overall I take pride in my work and workplace. Dedicated to meeting job criteria and business objectives. Loyal employee; I enjoy growing into the family of my work environment.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Clear Lake Specialist Health (CLS Health)
07.2022 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Used “ECW” to schedule appointments.
- Used " Instamed " to collect payments
- Took copayments and compiled daily financial records.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Compiled and reviewed medical charts.
- Explained plans for treatment and payment options.
- Balanced deposits and credit card payments each day.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept the waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Managed electronic health records, ensuring data integrity and compliance with privacy regulations.
- Used Availity to verify insurances.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Answered incoming calls, scheduled appointments and filed medical records.
- Trained new staff on filing, phone etiquette and other office duties.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
Medical Receptionist
Innova Pain Center
04.2022 - 07.2022
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- I took messages from patients and promptly relayed them to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- We greeted each patient pleasantly and offered desk sheets for easy sign-in.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Straightened up waiting room to maintain neat and organized space.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Took care of Referrals if needed, and also received referrals from patients Primary Care Physician.
- Called insurances if needed for any reason and verifications.
- Started to learn how to send IMAGINE ORDERS from MD DOCTORS.
- Used website “EClinicalWorks”
Hostess
South Shore Grille
01.2015 - 05.2020
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs
- Answered customers questions and hours, seating and information
- I took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
- Watched dining area staff to evaluate server loads and calculate accurate wait times
- Planned and executed guest parties by organizing menus, space, and special requests
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques
- Greeted customers when walking in the doors
- Made sure customers were satisfied with service, and comfortable.
Medical Receptionist
Affinity Urgent Care
07.2020 - 03.2020
- Greeted guests promptly and consistently set professional tone with friendly assistance
- Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions
- Answered incoming calls over multi-line system and answered questions, took messages, or transferred phone calls to desired extension
- Called patients to set up appointments and obtain information for staff
- Greeted every patient with a friendly smile, and immediate offer of knowledgeable assistance
- Helped back staff with any paperwork that needed to be scanned in patients' files
- Make sure patients' information is putting in correctly
- Call insurance companies to verify patients' insurances
- Collect Copay, Deductible and payments towards their visit
- Called companies for patient's workers comp/ occmed, etc.
- Used website “EMR” and “Clockwise”
Education
College of the Mainland (COM)
High School Diploma - undefined
Clear View High School
06.2018
Skills
- Leadership
- Problem-Solving
- Helping Customers/Guest
- Telephone Skills
- Flexibility
- Team Builder
- Responsible
- Communication Skills
- Great Greeter
- Computer skills
- Interacting and managing anger
- Working under pressure
- Time managing
- Scheduling
- HIPAA guidelines
- Referral verification
- Front desk operations
- Friendly, positive attitude
- Appointment scheduling
- Payment collection
- Data entry proficiency
- FLUENT IN Spanish
Languages
Spanish
Full Professional
Timeline
Patient Service Representative
Clear Lake Specialist Health (CLS Health)
07.2022 - Current
Medical Receptionist
Innova Pain Center
04.2022 - 07.2022
Medical Receptionist
Affinity Urgent Care
07.2020 - 03.2020
Hostess
South Shore Grille
01.2015 - 05.2020
High School Diploma - undefined
Clear View High School
College of the Mainland (COM)
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