Summary
Overview
Work History
Education
Skills
Timeline
Generic

Esmeralda Rubalcava

Phoenix,AZ

Summary

Dynamic and dedicated professional with a strong background in customer service and food handling, honed at Burger King. Proven ability to enhance customer satisfaction and improve performance through effective multitasking and organization. Recognized for building lasting relationships with customers and mentoring new staff to elevate service standards.

Overview

6
6
years of professional experience

Work History

Customer Service/sales

Prattspets
10.2024 - 06.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Cook

Burger King
10.2022 - 09.2024

Stocker

Walmart
09.2021 - 08.2022
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
  • Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.

Customer Service/ Sales

Home Depot
06.2019 - 07.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

High School Diploma -

Apollo High School
Glendale, AZ

Skills

  • Customer service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Multitasking and organization
  • Hospitality and service industry background
  • Contamination prevention
  • Performance improvement

Timeline

Customer Service/sales

Prattspets
10.2024 - 06.2025

Cook

Burger King
10.2022 - 09.2024

Stocker

Walmart
09.2021 - 08.2022

Customer Service/ Sales

Home Depot
06.2019 - 07.2021

High School Diploma -

Apollo High School

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