Summary
Overview
Work History
Education
Skills
Collecting Currency
Timeline
Generic

Homer Vaughan Hervey

Rockville,MD

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Assistant Service Manager

Fitzgerald Hyubdai Subaru
  • Volume problem solving
  • 400+ customers each month, Included reaching out to warranties as well as insurances to complete repairs on customer vehicles
  • Sold in sales 100 thousand each month in sales of goods
  • Managing the service department to excellence in a team or solo setting, working well independently with the workload of the enter automotive service center as well as in a team environment with proven satisfaction records.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.

Assistant Service Manager

Ourisman Honda Bethesda
03.2023 - 02.2024
  • Solved major car maintenance issues to minor for over 300+ customers each month and had to help run a department with over 15,000 loyal customers maintaining a customer survey rating of well over 95 each month
  • Created a large customer list to ensure I stayed busy making sure they were taken care of by my team
  • My schedule has been 7am-6pm everyday including ¾ Saturdays in the month
  • I have built trust with people to ensure customer satisfaction at a close level
  • I worked with technicians to make sure we kept on track, making sure my team was ready to tackle whatever challenge a customer presented us with a smile
  • I handled difficult phone calls to warranties, insurance, and others involved in order to make any challenge successfully met for a customer.
  • Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.

Sales Consultant

Koons Tysons Corner Jeep Dodge Ram
07.2022 - 03.2023
  • Certified Technology, Jeep, Ram, and Mopar expert
  • Licensed Car Sales License for the state of VA
  • Proven Customer service as a consultant with a built network of customers
  • Experience overtime with Reynolds and Reynolds, appraising softwares, and diagnosing automobiles getting them ready for sale.

Installation Technician

MasTec Advanced Technologies
03.2022 - 07.2022
  • Certified low voltage installer for cameras, smart home devices, TVs, as well as much more
  • Safe, GPS proven driving record operating a company van
  • Customer service in home experience and in home sales experience.
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Completed installations within deadlines, adhering to company policies and safety guidelines.
  • Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.

Owner

Fishysocks.com
05.2020 - 07.2021
  • Created an e-commerce platform to sell socks and other clothing items; resulted in over $800+ in sales within the first three months
  • Developed a business plan and communicated with suppliers and customers in an efficient manner; resulted in valuable customer service skills and the development of business acumen
  • Networked with customers online to increase brand awareness through the use of social media which resulted in over 3,200+ views and the brand ranking number one on google searches for 'fishy socks'.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

Manager of Wheaton Regional Park and Cabin John Park

Montgomery National Capital Park and Planning Commission
06.2019 - 09.2019
  • Managed 30+ employees running day to day operations of the parks which had 4,000+ visitors daily
  • Organized financials and managed cash flow for both parks which supported operations
  • Lobbied for signage in Spanish to create a more inclusive park experience
  • Obtained First Aid, CPR Red Cross Certifications, and held Safe Driver/ Train Engineer Licenses.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.

Lifeguard and Private Aquatics Trainer

YMCA, Bethesda-Chevy Chase
10.2014 - 09.2017
  • Built and maintained relationships needed for private contracts with students
  • Learned about pool maintenance and management
  • Created and ran a program for Children with Disabilities; resulted in a membership of over fifteen students.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.

Education

Bachelor of Arts - Political Science

Santa Clara University, School of Arts
Santa Clara, CA
06.2020

High School Diploma -

Gonzaga College High School
DC
05.2016

Skills

  • Proficient in all Microsoft platforms, all Google Platforms, Bubble io, Html/CSS and Shopify
  • Familiar with C, DART, Python, and Javascript programming
  • Rower for four years including two national championships, two national team rosters, and an American Record
  • Customer Service Management
  • Multitasking and Organization
  • Reliable and Responsible
  • Customer service focus

Collecting Currency

Coin collecting is a great way to learn about money and economics. When you start collecting coins, you’ll quickly learn about the different types of currency used throughout history. You’ll also learn about the artistry and design behind other coins. Coin collectors also love collecting coins because of their metal content. Some rare coins are made from gold, silver, or platinum. These valuable metals can be worth more than the coin’s face value.

Timeline

Assistant Service Manager

Ourisman Honda Bethesda
03.2023 - 02.2024

Sales Consultant

Koons Tysons Corner Jeep Dodge Ram
07.2022 - 03.2023

Installation Technician

MasTec Advanced Technologies
03.2022 - 07.2022

Owner

Fishysocks.com
05.2020 - 07.2021

Manager of Wheaton Regional Park and Cabin John Park

Montgomery National Capital Park and Planning Commission
06.2019 - 09.2019

Lifeguard and Private Aquatics Trainer

YMCA, Bethesda-Chevy Chase
10.2014 - 09.2017

Assistant Service Manager

Fitzgerald Hyubdai Subaru

Bachelor of Arts - Political Science

Santa Clara University, School of Arts

High School Diploma -

Gonzaga College High School

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Homer Vaughan Hervey