Summary
Overview
Work History
Education
Skills
Timeline
Generic

esmeralda sandoval

Huntington Beach,CA

Summary

Driven to excel, I leveraged team leadership and effective communication at KFC to enhance team performance and customer satisfaction. Skilled in multitasking and problem-solving, I implemented strategies that significantly reduced food waste, demonstrating my ability to adapt and deliver results in fast-paced environments. My approach consistently fosters positive customer relations and operational efficiency.

Overview

9
9
years of professional experience

Work History

Leader in Training

McDonald's
08.2023 - Current
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Built relationships with customers to encourage repeat business.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Learned duties for various positions and provided backup at key times.
  • Operated cash register to record transactions accurately and efficiently.
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Used POS system to enter orders, process payments and issue receipts.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Shift Leader

SUBWAY®Restaurants
06.2023 - 02.2024
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Completed cash and credit card transactions accurately using POS software.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Observed packing operations to verify conformance to specifications.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Gathered, organized and input information into digital database.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Devised and implemented processes and procedures to streamline operations.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Created and managed project plans, timelines and budgets.

Cashier

Ross Dress for Less
11.2021 - 11.2023
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Built relationships with customers to encourage repeat business.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Learned duties for various positions and provided backup at key times.
  • Operated cash register to record transactions accurately and efficiently.
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Used POS system to enter orders, process payments and issue receipts.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Waitress Trainer

Mexico Lindo Restaurante
05.2018 - 01.2020
  • Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Maximized revenue potential by effectively suggesting daily specials or promotions to customers based on their preferences or dietary restrictions.
  • Assisted with inventory management to control costs while maintaining adequate stock levels for efficient restaurant operations.
  • Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
  • Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Evaluated trainees'' progress and provided constructive feedback for improvement during regular check-ins and performance reviews.
  • Established rapport with regular patrons, leading to increased repeat business for the establishment over time.
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.

Kitchen Manager

KFC
01.2016 - 10.2018
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Maximized quality assurance by completing frequent line checks.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Developed unique events and special promotions to drive sales.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Checked and tested foods to verify quality and temperature.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Designed and maintained menus to offer variety of high quality and consistency of dishes.
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
  • Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
  • Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
  • Implemented innovative menu items that reflected current culinary trends, increasing both customer interest and repeat business.
  • Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
  • Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
  • Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
  • Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Calculated prices of ingredients to monitor food costs and control expenses.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Conducted regular performance evaluations for direct reports to help identify areas for improvement as well as recognizing successes and contributions.
  • Streamlined kitchen operations through regular equipment maintenance checks, minimizing downtime due to malfunctions or repairs.
  • Utilized advanced culinary techniques to create visually appealing dishes that delighted guests while maintaining the highest of quality standards.
  • Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
  • Developed creative daily specials using seasonal ingredients, incorporating fresh flavors into the menu rotation while minimizing costs associated with excess inventory stockpiling.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Purchased food and cultivated strong vendor relationships.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Oversaw food preparation and monitored safety protocols.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Motivated staff to perform at peak efficiency and quality.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Conducted regular training sessions on food safety and allergen awareness, enhancing staff knowledge and customer trust.
  • Improved customer satisfaction with timely and accurate food delivery.
  • Reduced food waste significantly, carefully managing inventory and implementing sustainability practices.
  • Resolved conflicts within kitchen team promptly, maintaining positive and productive work environment.
  • Collaborated with management to develop strategies for increasing restaurant profitability.
  • Boosted team morale and performance through effective leadership and training programs.
  • Maintained meticulous records of health inspections, consistently achieving high scores.
  • Optimized food presentation and plating techniques, elevating overall dining experience.
  • Fostered culture of continuous improvement, encouraging staff to contribute ideas for operational enhancements.
  • Continuously updated kitchen equipment and technology to improve cooking efficiency and food quality.
  • Coordinated with front-of-house staff to ensure seamless service delivery during peak hours.
  • Streamlined ordering process, minimizing errors and increasing kitchen productivity.
  • Negotiated with suppliers to secure high-quality ingredients at cost-effective prices.
  • Enhanced dining experience by introducing themed culinary events and specials.
  • Managed scheduling and payroll for kitchen staff, ensuring optimal staffing levels during busy periods.
  • Implemented customer feedback system to gather insights and improve dining experience.
  • Created diverse and appealing menu, catering to wide range of dietary preferences and allergies.
  • Developed and maintained high standard of kitchen hygiene, ensuring compliance with health and safety regulations.
  • Initiated community outreach programs, including cooking classes and food donation drives, to enhance restaurant's local reputation.
  • Enhanced kitchen efficiency by streamlining meal preparation processes.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

GED -

Huntington Beach Adult School
Huntington Beach, CA

Skills

  • Self-awareness
  • Motivating Teams
  • Influencing Others
  • Feedback Delivery
  • Professional and Courteous
  • Performance Evaluations
  • Negotiation
  • Shift Scheduling
  • Scheduling and Coordinating
  • Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Team Collaboration
  • Organizational Skills
  • Team Leadership
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Problem Resolution
  • Relationship Building
  • Customer Relations
  • Team building
  • Work Planning and Prioritization
  • Self Motivation
  • Interpersonal Skills
  • Hiring and Training
  • Employee Training
  • Goal Setting
  • Good Judgment
  • Staff Management
  • Risk Management
  • Project Planning
  • Emergency Response

Timeline

Leader in Training

McDonald's
08.2023 - Current

Shift Leader

SUBWAY®Restaurants
06.2023 - 02.2024

Cashier

Ross Dress for Less
11.2021 - 11.2023

Waitress Trainer

Mexico Lindo Restaurante
05.2018 - 01.2020

Kitchen Manager

KFC
01.2016 - 10.2018

GED -

Huntington Beach Adult School

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esmeralda sandoval