Esmeralda Saucedo

• Maintained cleanliness of work station by sanitizing tools and equipment between uses.
• Advised clients on how to maintain their haircuts between visits.
• Applied highlights, lowlights or other coloring techniques.
• Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
• Colored, cut and installed extensions according to style photos and client specifications.
• Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.

Supported physician in examination and treatment of patients, ensuring efficient workflows.

Assisted in patient assessment and setup for procedures and examinations.

• Guided patients pre-op and post-op, monitoring vital signs during recovery.
• Managed patient flow during office visits and surgeries to enhance operational efficiency.
• Maintained knowledge of medications and controlled substances for chronic pain management.
• Coordinated front office operations, greeting patients and processing paperwork efficiently.
• Scheduled follow-up appointments while providing essential information to various entities.
• Handled incoming/outgoing calls and managed faxes to ensure timely communication.

• Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories and organizing tools.
• Assist Clinical team with patient and procedure room preparation and post-procedure clean-up, C-Arm where applicable, scrub-in for procedures, clean and sterilize tools and equipment.
• Monitor and maintain adequate inventory of medical supplies.
• Responsible for follow up on claim details for all insurance carriers.
• Accessing multiple insurance portals to obtain claim details.
• Resolve denials or partially paid claims through interaction with insurance carriers, patients, hospitals, dialysis units or physicians.
• Extensive customer service at high volume pace while multi-tasking other duties such as filing, faxing, scheduling and checking in patients with new protocol standards due to Covid-19.
• BLS Certified (currently need to review)

• Upsold and cross sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
• Assembled completed orders and processed accurate payments to minimize accounting errors.
• Distributed information to in-store guests and answered questions to serve needs and drive sales.
• Coordinated efficient product deliveries to meet customers demands.
• Attended to customer complaints and processed product return or replacement requests.
• Tracked stock availability.
• verify insurance.

• Engaged with customers to effectively build rapport and lasting relationships.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding product knowledge ingredients, tools and proper care for merchandise.
• Attended update training classes once every four months downtown Chicago for Fashion and product knowledge.