Esmeralda Soto
Romeoville,IL
Summary
Dynamic and compassionate Personal Care Assistant at European Home Care, skilled in patient management and client rapport. Enhanced client independence through tailored support and effective communication, resulting in improved quality of life. Proven ability to manage stress and resolve conflicts, fostering strong relationships and ensuring client satisfaction.
Overview
21
21
years of professional experience
Work History
Personal Care Assistant
European Home Care
01.2022 - Current
- Assisted clients with daily living activities, promoting independence and comfort.
- Communicated effectively with clients to understand their needs and preferences.
- Adapted quickly to changing situations, demonstrating flexibility in care delivery approaches.
Customer Service Representative
Walmart
04.2021 - 01.2022
- Resolved customer inquiries efficiently, ensuring satisfaction and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Family Entertainer
Mrs. T.J The Clown
01.2004 - 05.2018
- Developed engaging performances that captivated children's attention and encouraged participation.
- Designed creative activities tailored to various age groups, enhancing entertainment value and learning experiences.
- Collaborated with parents and event organizers to customize shows based on specific themes and requirements.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Used social media to promote events and build audience.
- Enhanced communication with parents, ensuring a smooth collaboration for successful events.
Education
Science
Morton College
Cicero, ILSkills
- Client relationship management
- Verbal and written communication skills
- Problem-solving
- Multitasking and organization
- Dependable and responsible
- Spanish fluency
- Customer service
- Data entry
- Computer proficiency
- Business development
- Keyboarding skills
- Letter writing
- Reception functions
- Microsoft office
Accomplishments
- Supervised team of 5+ staff members.
- Prepared and distributed payroll for staff of 5+ direct reports.
- Planned corporate meetings, lunches and special events for groups of 5+ employees.
- Managed my own entertainment business for over 10 yrs and my staff
- Managed a crew of 5 caregivers for my clients over the last 15yrs.
Languages
Spanish
Full Professional
Timeline
Personal Care Assistant
European Home Care
01.2022 - Current
Customer Service Representative
Walmart
04.2021 - 01.2022
Family Entertainer
Mrs. T.J The Clown
01.2004 - 05.2018
Science
Morton College
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