Esmeralda Valadez
Steger,IL
Summary
Detail-oriented with strong experience in data entry, documentation, and participant outreach developed through sales, community engagement, and research-based academic work. Adept at following structured procedures, maintaining accurate records, and supporting multi-step projects, skills that translate directly to clinical study coordination. Skilled in communication, problem-solving, and time management, with a proven ability to collaborate in fast paced environments, build rapport with diverse populations, and ensure tasks are completed with consistency and compliance
Overview
5
5
years of professional experience
Work History
Sales Associate
Lakeshore Learning Materials
03.2022 - Current
- Performed accurate data entry for outreach logs, customer records, and sales tracking, ensuring consistent and organized documentation across multiple systems.
- Supervised and supported team members during shifts to ensure efficient operations and exceptional customer service.
- Represented the company at outreach events and conventions, promoting products and fostering community partnerships.
- Provided bilingual (English/Spanish) communication with clients, including daycares and early childhood programs, to address inquiries, process orders, and recommend inclusive learning materials tailored to their needs.
- Maintained store organization, implemented merchandising strategies, and consistently achieved or surpassed sales goals.
- Recognized for reliability, punctuality, and effective leadership within the team.
- Assisted community members—including parents and grandparents—in selecting developmentally appropriate learning toys and educational materials.
Assistant Property Manager
Valadez Home Construction
01.2022 - Current
- Assisted in the daily management of residential rental properties, ensuring smooth operations and tenant satisfaction.
- Supported lease management by handling applications, tenant communications, and payment coordination.
- Assisted tenants in accessing community resources for essential living needs, fostering trust and providing holistic support.
- Maintained property records, scheduled maintenance, and coordinated with vendors to resolve issues promptly.
- Provided administrative support for the family-owned business, including record-keeping, scheduling, and customer service.
Barista
Starbucks
08.2023 - 08.2024
- Trained and onboarded new baristas in beverage preparation, store operations, and customer service standards.
- Provided efficient and accurate service in a high-volume environment while consistently delivering a positive customer experience.
- Ensured customer satisfaction by accommodating diverse and customized orders with accuracy and attention to detail.
- Recognized for reliability, punctuality, and adaptability in learning and executing new tasks.
- Collaborated with team members to ensure store cleanliness, maintain inventory, and support overall operational efficiency.
Food Service Worker
Panda Restaurant Group
07.2020 - 06.2021
- Greeted and assisted guests with menu selections, ensuring a welcoming and positive dining experience in both the dining room and drive-thru.
- Accurately processed orders and payments using the POS system while maintaining speed and efficiency in a high-volume, fast-paced environment.
- Ensured customer satisfaction by accommodating special requests and resolving concerns promptly and professionally.
- Maintained cleanliness and organization of the dining, service, and drive-thru areas to uphold brand standards.
- Collaborated with team members to support smooth operations and deliver consistent, high-quality service.
- Recognized for reliability, teamwork, and ability to thrive in both in-person and drive-thru customer interactions.
Education
B.A. - Sociology and Latin American and Latino Studies
University of Illinois Chicago
05.2025
High School - undefined
Bremen High School
05.2021
Skills
- Field Work
- Data Analysis
- Data Entry and Database Management
- Documentation & Record Keeping
- Community Engagement
- Customer service
- Multi-tasking strength
- Excellent people skills
- Microsoft teams
- Salesforce CRM experience
- Teamwork and collaboration
- Microsoft Excel
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista
Starbucks
08.2023 - 08.2024
Sales Associate
Lakeshore Learning Materials
03.2022 - Current
Assistant Property Manager
Valadez Home Construction
01.2022 - Current
Food Service Worker
Panda Restaurant Group
07.2020 - 06.2021
High School - undefined
Bremen High School
B.A. - Sociology and Latin American and Latino Studies
University of Illinois Chicago
Seal of Biliteracy
Obtained Seal of Biliteracy in Spanish in High School.