Esmeralda Velasco
Fort Myers,FL
Summary
Dynamic and customer-focused professional with a strong work ethic, honed at Jimmy John's. Proven expertise in online order fulfillment and cash handling, consistently enhancing customer satisfaction through effective communication and personalized service. Recognized for building lasting relationships and maintaining a welcoming store environment, ensuring repeat business and loyalty.
Overview
1
1
year of professional experience
Work History
In Shopper
Jimmy John's
03.2024 - 02.2025
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Demonstrated speed and accuracy in order item selection.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Observed store's safety regulations while engaged in product fulfillment activities.
- Provided exceptional customer service through active listening, empathy, and timely problem resolution.
- Stored perishable items in refrigerated area until customer's pickup.
- Processed transactions accurately and efficiently using point-of-sale systems, minimizing wait times for customers.
Sales Associate
Goodwill
10.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Acceleration Academies
Fort Myers, FLSkills
- Strong work ethic
- Stock replenishment
- Cash handling proficiency
- Merchandise presentation
- Store maintenance
- Customer service
- Upbeat and outgoing attitude
- Relationship building
- Planning and organization
- Flexible schedule
- Accurate money handling
- Heavy lifting
- Verbal and written communication
- Food safety and sanitation
- Opening and closing procedures
- Problem-solving abilities
- Multitasking Abilities
- Customer satisfaction
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
In Shopper
Jimmy John's
03.2024 - 02.2025
Sales Associate
Goodwill
10.2023 - 11.2023
Acceleration Academies
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