Summary
Overview
Work History
Education
Skills
Work Preference
Interests
Timeline
Barista

Esmeralda Veloz

Las Cruces,NM

Summary

At Bubbas 33, I excelled in creating welcoming experiences, leveraging my customer service expertise and effective multitasking abilities. I significantly reduced wait times and fostered positive relationships, ensuring guest satisfaction. My skills in payment processing and guest engagement, coupled with a knack for maintaining high service standards, underscore my commitment to excellence in hospitality.

Overview

1
1
year of professional experience

Work History

Hostesss

Bubbas 33
11.2023 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Provided patrons with estimated waiting times during peak service hours.
  • Opened and closed seating sections according to volume of guests.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Delivered pick-up and curbside orders to guests.
  • Promoted business loyalty by fostering positive customer relationships.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Advised customers about special offerings and menu items to help drive sales.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

Education

Mayfield High School
Las Cruces, NM

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Customer service expertise
  • Cleaning and sanitation
  • Detail Oriented
  • Interactive communication skills
  • Greeting guests
  • Exceptional communication
  • Guest Engagement
  • Cleanliness Maintenance
  • Payment Processing
  • Hospitality service expertise
  • Complaint Handling
  • Guest complaint resolution
  • Efficient collaboration
  • Special requests handling
  • Food Running
  • Guest Relations
  • Seating arrangements
  • Food safety understanding
  • Service prioritization
  • Guest Seating
  • High-volume dining
  • Dining area maintenance
  • Server Support
  • Menu Memorization
  • Performance Improvement
  • Table assignment
  • Beverage Preparation
  • Item promotion
  • Front-of-house display creation
  • Table setting knowledge
  • Ordering Procedures
  • Food Production
  • Restroom Servicing
  • Menu presentation
  • Bill computation
  • Food station setup
  • Multitasking
  • Warm and Friendly
  • Attention to Detail
  • Flexible and Adaptable
  • Team Player
  • Reliable and Trustworthy
  • Active Listening and Communication
  • Teamwork and Collaboration
  • Problem-Solving
  • Active Listening
  • Guest Greeting and Seating
  • Customer-Oriented
  • Relationship Building
  • Multitasking Abilities
  • Time Management
  • Conflict and Complaint Resolution
  • Task Prioritization
  • Hospitality best practices
  • Organizational Skills
  • Front of House Management
  • Multi-Line Telephone Systems
  • Wait List Management
  • Mobile Order Management
  • Decision-Making
  • Analytical Thinking

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsTeam Building / Company Retreats

Interests

Motorcycles

Cars

Animals

Health

Timeline

Hostesss

Bubbas 33
11.2023 - Current

Mayfield High School

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Esmeralda Veloz