Summary
Overview
Work History
Education
Skills
References
Languages
Languages
References
Timeline
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Esmeralda Victoria

Paramount,CA

Summary

Dynamic professional with a proven track record at Hilton, adapt at multitasking and problem resolution. Fluent in Spanish and English, I excel in hospitality services, enhancing guest experiences through efficient coordination and teamwork. Demonstrated ability to improve operations, showcasing a commitment to excellence and a passion for exceeding expectations.

Overview

4
4
years of professional experience

Work History

Hotel Front Desk Agent

Hilton
Long Beach, CA
03.2022 - Current
  • Handled high volume of phone calls and routed to proper guest or internal department.
  • Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Monitored reservations to track incoming parties and special events.
  • Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
  • Educated guests regarding important property information and directions to different hotel areas.
  • Posted room charges for food, liquor and telephone calls based on individual customer actions.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Programming wake up calls for the airlines we have contracts with
  • Knowlege on how to work the mitel 5540 ip console

Assistant Coordinator Of After School Program

AYA
Cypress, CA
03.2023 - 11.2024
  • Provided daily support to program director for efficient operations.
  • Oversaw staff activities efficiently.
  • Coordinated and organized various weekly activities for students
  • Managing student records
  • communicating with parents about the daily events
  • Fostering a postive and engaging learning environment

Cashier

Dunkin' Donuts Franchising
Downey, CA
02.2021 - 03.2022
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed sales transactions to prevent long customer wait times.
  • Collected payments and provided accurate change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Wrapped items and carefully bagged purchases to prevent merchandise breakage.
  • Discounted purchases by scanning and redeeming coupons.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Making drinks and food

Education

High School Diploma -

Paramount High School

Skills

  • Multi-line phone systems
  • Greeting guests
  • Hospitality services
  • Supply stocking
  • Fluent in Spanish and English
  • Multitasking
  • Problem resolution
  • POS systems
  • Knowing how to work on the OnQ system
  • Teamwork orientation
  • Concierge services
  • Billing procedures
  • Staff supervision
  • Record keeping

References

References Available upon request

Languages

  • Bilingual English/ Spanish

    • Languages

    English
    Native/ Bilingual
    Spanish
    Professional

    References

    References available upon request.

    Timeline

    Assistant Coordinator Of After School Program

    AYA
    03.2023 - 11.2024

    Hotel Front Desk Agent

    Hilton
    03.2022 - Current

    Cashier

    Dunkin' Donuts Franchising
    02.2021 - 03.2022

    High School Diploma -

    Paramount High School

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    Esmeralda Victoria