Esmeralda Xoquic
Omaha,NE
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
13
13
years of professional experience
Work History
Insurance Agent
New York Life Insurance Co
11.2022 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Customer Service Representative
I2Cinc
10.2019 - 10.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Bank Teller
Centris Federal Credit Union
08.2017 - 07.2018
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Cosmetologist
Regis Corporation
03.2011 - 08.2017
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Education
High School Diploma -
Omaha Northwest Magnet High School
Omaha, NECapitol School of Hairstyling & Esthetics
Omaha, NESkills
- Lead Development
- CRM Software
- Customer Service
- Client Retention
- Customer Follow-Up
- Client Relations
- Policy Renewals
- Leads Prospecting
- Life Insurance
- Licensed Insurance Agent
- Quotes and Sales
- Email Marketing
- Upselling
- Policy Writing
- Problem Solving
- Product Knowledge
- Active Listening
- Teamwork and Collaboration
- Attention to Detail
- Data Collection
- Information Security
- Data Entry
- Appointment Scheduling
- Spanish Translation
- Fluent Bilingualism
Languages
Spanish
Native or Bilingual
Timeline
Insurance Agent
New York Life Insurance Co
11.2022 - Current
Customer Service Representative
I2Cinc
10.2019 - 10.2020
Bank Teller
Centris Federal Credit Union
08.2017 - 07.2018
Cosmetologist
Regis Corporation
03.2011 - 08.2017
High School Diploma -
Omaha Northwest Magnet High School
Capitol School of Hairstyling & Esthetics
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