Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Esmeralda Cabello

Thornton,CO

Summary

Distinguished for enhancing customer satisfaction and driving on-time deliveries, my tenure at UPS showcases my adeptness in GPS route planning and exceptional customer service. Leveraging a clean driving record and a positive attitude, I consistently met deadlines, contributing to a notable improvement in operational efficiency.

Overview

13
13
years of professional experience

Work History

Seasonal Delivery Driver

Ups
11.2024 - 01.2025
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Bus Driver/Road Suervisor

First Transit, Inc.
09.2020 - 09.2024
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Conducted pre-trip inspections of bus for safe operation.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
  • Communicated regularly with central dispatch teams to report delays and route changes.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
  • Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.
  • Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
  • Retained bus system, route and stop knowledge for informative customer advice.
  • Remained current on local traffic regulations and attended regular training sessions to maintain up-to-date knowledge of industry best practices.
  • Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
  • Contributed to company reputation for reliability by maintaining an exceptional attendance record and punctuality rate.

Delivery Driver

UPS
11.2019 - 09.2020
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Paint Contractor

5280 Exteriors
05.2012 - 10.2019
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
  • Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Kept site work safe and in line with budget, schedule, and applicable building codes.
  • Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
  • Collaborated with cross-functional teams to ensure seamless project execution and delivery.
  • Reduced client complaints by implementing a more effective customer service strategy.
  • Created and managed project plans, timelines and budgets.

Education

High School Diploma -

Sidney Lanier
San Antonio, TX
05-1994

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Dependable and reliable
  • Punctual and reliable
  • Problem-solving
  • Safe driving
  • Time management skills
  • Loading and unloading
  • Clean driving record
  • GPS and route planning
  • Map reading and navigation skills
  • Vehicle cleaning and maintenance
  • Delivery scheduling
  • Cargo handling
  • Route planning
  • Vehicle inspection
  • Delivery recordkeeping
  • Commercial driving
  • Dispatch communication

Languages

Spanish
Full Professional

Timeline

Seasonal Delivery Driver

Ups
11.2024 - 01.2025

Bus Driver/Road Suervisor

First Transit, Inc.
09.2020 - 09.2024

Delivery Driver

UPS
11.2019 - 09.2020

Paint Contractor

5280 Exteriors
05.2012 - 10.2019

High School Diploma -

Sidney Lanier

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Esmeralda Cabello