Javier Martin Lopez Reyna
Centreville,VA
Summary
Banquet service professional prepared to deliver outstanding hospitality and support. Proven track record of executing events smoothly, enhancing guest experiences, and maintaining high standards of service. Reliable team player known for flexibility and effective communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Banquet server
MGM National Harbor
11.2016 - Current
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Contributed to achieving high customer satisfaction scores through prompt and courteous service.
- Assisting as a full bar bartender when required.
Banquet Server
Gaylord National Resort & Convention Center
02.2015 - Current
- Set up banquet tables and chairs based on event requirements.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Assisting as Bartender when required.
Banquets food and beverage on call
The Washington Hilton Hotel
01.2014 - Current
- Assist in preparing banquet room for the function.
- Greeted guests warmly to foster welcoming environment.
- Checked on guests throughout meal to attend to needs and provide great service.
In Room Dinning Order Taker
Trump International Hotel
07.2017 - 10.2020
- Supported the development of promotional materials for in-room dining offerings, generating increased interest among guests.
- Participated in ongoing training programs to stay updated on industry trends, enhancing overall service quality provided to guests.
- Maintained a high level of accuracy while inputting orders into the system, reducing errors and miscommunications.
- Proactively identified opportunities for improvement within the order-taking process, implementing changes that led to better efficiency and enhanced guest experience.
Food and Beverage Supervisor
The Capitol Skyline Hotel
01.2012 - 11.2014
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
Education
Bartender License -
Professional Bartending School
01.2005
Commercial Pilot -
Air Oasis Flight School
02.2000
IFR (Instrument Flight Rated) Certified -
Cochabamba-Bolivia
02.2000
Boeing 707,727,737; Airbus A-310; Fokker F-27 Certified -
LAB Airlines
03.1999
Boeing 727 Flight engineer Ground School and initial ATP training -
LAB Airlines
09.1998
Airframe and Power Plant Technician Certified -
Air Oasis Flight School
08.1998
Private Pilot -
Air Oasis Flight School
07.1998
Bachelor of Architecture -
Private University of Bolivia (UPB)
1997
Skills
- Multi-lingual: English-Spanish speaking, writing and reading proficient
- Portuguese speaker
- Engaging personality
- A la carte, plated, French service capable
- Clear and effective communication
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Hospitality service expertise
- Service-oriented mindset
Certification
- TIPS (Trainning for Intervention Procedures) Certification 2022
- ServSafe Food Handler Trainning 2018
- Bartender License, Professional Bartending School, Arlington VA, 2005
- ESL, Calbert English Institute, Cochabamba-Bolivia, 2001
- FIT (Flight Safety) training, Air Oasis Flight school, Cochabamba-Bolivia, 2000
- CRM Training (Crew Management), Air Oasis Flight school, Cochabamba-Bolivia, 2000
- Costumer Service Training, LAB Airlines, Cochabamba-Bolivia, 1998
- Flight Safety Training, LAB Airlines, Cochabamba-Bolivia, 1998
- Boeing 707/ 727/737, Airbus 310/320, Fokker Friendship F27 initial Maintenance Certified Training, LAB Airlines, Cochabamba-Bolivia
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Professional Working
Timeline
In Room Dinning Order Taker
Trump International Hotel
07.2017 - 10.2020
Banquet server
MGM National Harbor
11.2016 - Current
Banquet Server
Gaylord National Resort & Convention Center
02.2015 - Current
Banquets food and beverage on call
The Washington Hilton Hotel
01.2014 - Current
Food and Beverage Supervisor
The Capitol Skyline Hotel
01.2012 - 11.2014
Commercial Pilot -
Air Oasis Flight School
IFR (Instrument Flight Rated) Certified -
Cochabamba-Bolivia
Boeing 707,727,737; Airbus A-310; Fokker F-27 Certified -
LAB Airlines
Boeing 727 Flight engineer Ground School and initial ATP training -
LAB Airlines
Airframe and Power Plant Technician Certified -
Air Oasis Flight School
Private Pilot -
Air Oasis Flight School
Bartender License -
Professional Bartending School
Bachelor of Architecture -
Private University of Bolivia (UPB)