Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ESMERALDA BEDOLLA

ALTON,TX

Summary

Courteous professional with substantial experience in various industries. Skilled at monitoring client needs, team development and providing excellent customer support. Communicative and responsive individual with over 20 years of experience.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Team Lead

TaskUs
02.2022 - Current
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Client Analyst

TaskUs
12.2021 - 02.2022
  • Presented optimization recommendations and insights.
  • Analyzed performance data.
  • Delivered quality reviews via call monitoring.

Care Coordinator

TaskUs
03.2021 - 12.2021
  • Care coordinator for UR (Covid 19 project)
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Designated point of contact in manager's absence.
  • Provided team support as needed.
  • Assisted with new hire training.

General Manager, Comptroller, Bookkeeper/Purchaser

Sarati International
05.2013 - 08.2018
  • Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained and processed invoices, deposits and money logs.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Calculated deductions and processed payroll for employees.
  • Supported operations by communicating with customers, filing documents and managing data.
  • Bank Reconciliation
  • Ensure materials/services are rendered in time
  • Maintain up to date vendor/customer files.
  • Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
  • Researched suppliers based on availability, quality, selection, and price.
  • Checked items received against items ordered by verifying receipts.
  • Negotiated with suppliers, vendors, and other representatives.
  • Maintained and reviewed computerized records of items purchased and costs associated with purchases.

Administrative Assistant

Permatemp
03.2012 - 08.2013

Accounting Clerk

Select Staff
09.2012 - 05.2013

Training Assistant/Bilingual CSR

T-Mobile
01.2008 - 12.2008

Accounting Clerk

Choice Staffing
03.2007 - 07.2007

Inside Sales/Admin. Assistant

Comfort Supply, Inc
09.2003 - 04.2005

Education

Some College (No Degree) - Computer Science/Accounting Technology

University of Texas - UTRGV
Brownsville, TX

High School Diploma -

Homer Hanna High School
Brownsville, TX
06.1999

Skills

  • Accounting Software (Intuit QuickBooks)
  • Spreadsheet Software (Google sheets, MS Excel)
  • Word Processing Software (Google docs, MS Word, MS Works)
  • Email Software (Google mail, Outlook)
  • Presentation Software (MS PowerPoint)
  • Project Tracking (Mondaycom)
  • Typing Speed: 60 Words per Minute

Other Skills

  • Capable of performing duties with limited supervision
  • Problem solving skills & attention to detail
  • Excellent ethics and judgment
  • Highly dependable

Certification

  • Intuit Quickbooks Certified, Real World Training - 03/2013
  • Income Tax Preparer Certified, H & R Block, 10/2005

Languages

Spanish
Native or Bilingual

Timeline

Team Lead

TaskUs
02.2022 - Current

Client Analyst

TaskUs
12.2021 - 02.2022

Care Coordinator

TaskUs
03.2021 - 12.2021

General Manager, Comptroller, Bookkeeper/Purchaser

Sarati International
05.2013 - 08.2018

Accounting Clerk

Select Staff
09.2012 - 05.2013

Administrative Assistant

Permatemp
03.2012 - 08.2013

Training Assistant/Bilingual CSR

T-Mobile
01.2008 - 12.2008

Accounting Clerk

Choice Staffing
03.2007 - 07.2007

Inside Sales/Admin. Assistant

Comfort Supply, Inc
09.2003 - 04.2005

Some College (No Degree) - Computer Science/Accounting Technology

University of Texas - UTRGV

High School Diploma -

Homer Hanna High School

Similar Profiles

CREATE PROFILE
ESMERALDA BEDOLLA