Languages
Summary
Overview
Work History
Education
Skills
Timeline
Generic

Esmeralda L. Mendez Lozano

West Sacramento,CA

Languages

Spanish
Native or Bilingual

Summary

Reliable customer service cashier offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in multiple areas and flexible with changing business needs.

Overview

8
8
years of professional experience

Work History

Freight Handler

Fedex Freight
06.2022 - Current
  • Loaded and unloaded trucks.
  • Verified and noted count and condition of cargo received.
  • Attached labels to finalized products before shipment.
  • Blocked and braced freight to prevent shifting and product damage during transport.
  • Oversaw special handling requirements and necessary documentation related to hazardous and sensitive materials.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Operated equipment while observing standard safety procedures.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Strapped items down over protective padding to secure throughout transportation.
  • Managed warehouse operations and verified proper shipment procedures.

Cashier

Maya's Taqueria
01.2017 - 09.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Maintained cash drawer of $100 or more per shift.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Lifted up to 40 pounds at once and used forklift to move heavier loads.

Window Assembler

Plygem Windows
09.2019 - 12.2020
  • Recognized and reported defective material and equipment to shift supervisor.
  • Executed entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints.
  • Maintained counts and lifts, shifts and stocks materials and parts.
  • Made and revised set ups on test strands previously calibrated by other staff.
  • Installed protective devices such as bracing, padding, or strapping to prevent shifting or damage during shipping.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Education

Economics

Sacramento City College
Sacramento, CA

High School Diploma -

River City High School
West Sacramento, CA
05.2018

Skills

  • Shipment Procedures
  • Performance Goals
  • Critical Thinking
  • Customer Experience
  • Handheld Scanners
  • Cash Register Operations
  • Truck Loading and Unloading
  • Freight Tracking
  • General Housekeeping
  • Work Assignments
  • Operate Forklift
  • Customer Service and Assistance
  • Stocking and Replenishing
  • Need Identification
  • Credit and Debt Card Processing
  • Conversant in Spanish
  • Food and Beverage Experience

Timeline

Freight Handler

Fedex Freight
06.2022 - Current

Window Assembler

Plygem Windows
09.2019 - 12.2020

Cashier

Maya's Taqueria
01.2017 - 09.2022

Economics

Sacramento City College

High School Diploma -

River City High School

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