Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ESMERALDA SANTANA

Irving,TX

Summary

Motivated and reliable bilingual professional with a strong academic foundation and diverse experience in education, customer service, clerical support, and Spanish-English interpretation. Holds a Bachelor of Science degree and over seven years of experience working in dynamic environments that require excellent communication, adaptability, and attention to detail. Recognized for professionalism, dependability, and the ability to build positive relationships with students, families, and colleagues. Passionate about serving diverse communities and committed to delivering high-quality work in every role. Fluent in both English and Spanish, with a proven ability to bridge communication gaps and contribute meaningfully to team success.

Overview

8
8
years of professional experience

Work History

Guest Educator

Irving independent School District
Irving, TX
12.2017 - Current
  • Provide classroom instruction for students in the absence of regular teachers, ensuring continuity in learning and classroom management.
  • Implement lesson plans and adapt teaching methods to meet diverse student needs.
  • Foster a positive and inclusive classroom environment.
  • Provided classroom instruction in various subjects to ensure student learning in the absence of regular teachers.

Spanish-English Interpreter

Kelly Services
Dallas-Forth Worth, TX
02.2025 - 08.2025
  • Provided real-time interpretation between Spanish-speaking individuals and English-speaking staff in educational and administrative settings.
  • Ensured accurate and confidential communication, helping to bridge language barriers.

Clerical Accounting Assistant

Wells Fargo
Dallas, Texas
07.2019 - 04.2021
  • Performed basic accounting support duties, including data entry, invoice processing, and account reconciliations.
  • Maintained accurate records and supported the finance team with administrative tasks.

Customer Representative

A-Z Company
Dallas, TX
  • Handled inbound customer inquiries and processed payments efficiently and professionally.
  • Resolved customer issues, escalated complex matters appropriately and maintained detailed call records.
  • Demonstrated excellent communication and problem solving skills.

Education

Bachelor of Science -

UNIVERCITY OF MARYLAND
Buffalo, NY
01.2022

Associate of Science -

NORTH LAKE COLLEGE
Irving, TX
01.2018

Nimitz High School -

NIMITZ HIGH SCHOOL
Irving, TX
01.2016

Skills

  • Spanish-English Bilingual
  • Verbal and written communication
  • Classroom and instructional support
  • Interpretation and translation
  • Customer service and conflict resolution
  • Critical Thinking
  • Administrative and clerical support
  • Adaptable
  • Organized
  • Detail-oriented

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Spanish-English Interpreter

Kelly Services
02.2025 - 08.2025

Clerical Accounting Assistant

Wells Fargo
07.2019 - 04.2021

Guest Educator

Irving independent School District
12.2017 - Current

Customer Representative

A-Z Company

Bachelor of Science -

UNIVERCITY OF MARYLAND

Associate of Science -

NORTH LAKE COLLEGE

Nimitz High School -

NIMITZ HIGH SCHOOL