Esmeralda Zepeda Cavazos
Mcallen
Summary
Operations Support Specialist with over 27 years of experience in workflow streamlining and operational efficiency. Proven ability to enhance mail processing operations and implement effective training programs.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Operations Support Specialist
US Postal Service
McAllen, TX
08.1996 - 10.2023
- Developed and maintained standard operating procedures for daily operations.
- Streamlined operational workflows to enhance all mail processing operations for efficiency.
- Coordinated communication between all departments and the 785 post offices to resolve processing and customer service issues promptly.
- Implemented training programs for new equipment deployments.
- Trained and mentored existing supervisors and new staff on best practices improving effectiveness.
- Served as lead and liaison between postmasters within the organization, and with city officials to include Fire, Sheriff, Police Departments, and County Health Clinics facilitating open communication channels for seamless collaboration on Emergency Preparedness
- Managed daily operations, including scheduling shifts, tracking inventory levels, and ensuring adequate staffing to meet business demands.
- Provided timely and accurate reports to senior management on operational performance metrics, ensuring full visibility of progress towards established goals.
- Assisted in the development of annual budgets, contributing insights that resulted in more accurate financial planning.
- Participated in operations team meetings to coordinate and assign project management tasks.
Education
High School Diploma -
McAllen Memorial High School
McAllenSkills
- Operational efficiency
- Scheduling management
- Workflow streamlining
- Lean six sigma
- Logistics coordination
- Project planning
- Data analysis
- Project restructuring
- Disaster recovery planning
- Teamwork and collaboration
- Problem-solving
- Time management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 135 employees including supervisor staff members.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Operations Support Specialist
US Postal Service
08.1996 - 10.2023
High School Diploma -
McAllen Memorial High School