Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Quote
Timeline
StoreManager
Esmeray Rosas

Esmeray Rosas

Wichita Falls ,TX

Summary

Energetically excelled at Fox Hollow Resort, enhancing guest satisfaction through impeccable service quality and menu knowledge. Mastered cash handling and upselling, significantly boosting sales. A team player known for attention to detail and a warm, friendly demeanor, I consistently prioritized guest relations, contributing to a positive dining atmosphere and operational excellence.

Overview

1
1
year of professional experience

Work History

Restaurant Waiter

Fox Hollow Resort
04.2024 - Current
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
  • Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.

Hostess

Fox Hollow Resort
02.2023 - 09.2023
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
  • Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
  • Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.

Education

K-12
Temecula, CA
05.2018

Skills

  • Cleanliness
  • Service Quality
  • Memory retention
  • Cash Handling
  • Menu Memorization
  • Order Accuracy
  • Guest Relations
  • Safe Food Handling
  • Professional Appearance
  • Sales Techniques
  • Service prioritization
  • High-volume dining
  • Tableside Service
  • Accurate money handling
  • Upselling techniques
  • Team Player
  • Warm and Friendly
  • Attention to Detail
  • Reliable and Responsible
  • High Energy and Stamina
  • Adaptable and Flexible
  • Cleaning and sanitizing
  • Problem-Solving

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemote

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offTeam Building / Company RetreatsFlexible work hoursStock Options / Equity / Profit SharingPersonal development programs

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Restaurant Waiter

Fox Hollow Resort
04.2024 - Current

Hostess

Fox Hollow Resort
02.2023 - 09.2023

K-12

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Esmeray Rosas