Summary
Overview
Work History
Education
Skills
Timeline
Generic

Esmeregilda Galarza

Killeen,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

CSR

Employment Solutions Of Ny
09.2023 - 03.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Contributed to company growth by consistently meeting and exceeding sales targets.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Identified opportunities for process improvements, leading to increased efficiency in handling customer interactions.

Mail Carrier

United Postal Service, UPS
12.2022 - 06.2023
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
  • Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
  • Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
  • Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
  • Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.

Assistant Manager

Circle K
12.2018 - 05.2022
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Created employee schedules to align coverage with forecasted demands.

Assistant Manager

Domino's Pizza
08.2018 - 12.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Waitress

Taqueria Vallarta Restaurant
08.2016 - 08.2018
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.

Education

High School Diploma -

Emma Lee Broady Academy
San Antonio, TX
08.2015

Skills

  • CRM Software
  • Call center experience
  • Complaint Handling
  • Customer Focus
  • Scheduling
  • Paperwork Processing
  • Key holder experience
  • Service Upselling
  • Active Listening
  • Payment Processing
  • Product Sales
  • Staff Training
  • Customer Service
  • Money handling abilities

Timeline

CSR

Employment Solutions Of Ny
09.2023 - 03.2024

Mail Carrier

United Postal Service, UPS
12.2022 - 06.2023

Assistant Manager

Circle K
12.2018 - 05.2022

Assistant Manager

Domino's Pizza
08.2018 - 12.2018

Waitress

Taqueria Vallarta Restaurant
08.2016 - 08.2018

High School Diploma -

Emma Lee Broady Academy
Esmeregilda Galarza