Summary
Overview
Work History
Education
Skills
Professional Experience
Accomplishments
Timeline
Generic

Esmerel Lugo

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience

Work History

Customer Service Cashier Part Time

Daily Deals
Macon, GA
02.2024 - Current
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Greeted customers and provided friendly customer service.
  • Assisted customers with locating merchandise within the store.
  • Resolved customer complaints in a professional manner.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.

Customer Service Representative

Telaffects
06.2022 - Current
  • Manage and answer a high volume of customer calls
  • Resolve issues with effective problem solving
  • Discuss products offered to ensure customer satisfaction
  • Deliver exceptional customer care in a timely manner
  • Documentation of all customer information into system
  • Maintain the privacy and confidentiality of the customer’s account.

Sales Associate

WAWA
02.2022 - 11.2022
  • Responsible for greeting customers, maintaining store appearance, directing customers to goods and maintaining financial transactions
  • Assist with inventory, including receiving and stocking merchandise
  • Provided excellent customer service and product knowledge
  • Work with other team members throughout the store to achieve goals and maintain a positive work environment.

Retail Associate

Winn Dixie
10.2020 - 01.2022
  • Supporting the operational activities that drive sales, profits and excellent customer service
  • Ensured a positive shopping experience by providing order updates, addressing customer concerns, and resolving issues promptly
  • Assist other teams as needed in areas such as unloading and processing new merchandise based on its type, size, or category.

Education

Cornerstone University

Skills

  • Cash Register Operation
  • Call Documentation
  • Technician Dispatching
  • Service Metrics Tracking
  • Service Level Agreements
  • Upselling Strategies
  • Retail Store Support
  • Senior Leadership Support
  • Csr Support
  • Call Control
  • Funds Transfers
  • Empathetic And Genuine
  • Customer Complaint Resolution
  • Billing Error Resolution
  • Time Tracking
  • Inquiry Requests
  • Critical Thinking
  • Inquiry Tracking
  • Data Entry
  • Customer Escalations
  • Information Verification

Professional Experience

Delivering superior service with identifying and resolving customer issues. Excellent time management, detail oriented and a team player. Excellent communication and customer skills. Knowledge of Windows, Excel, Citrix, Microsoft Teams and Google. Typing 50 wpm.

Accomplishments

  • Perfect Attendance
  • Top performer

Timeline

Customer Service Cashier Part Time

Daily Deals
02.2024 - Current

Customer Service Representative

Telaffects
06.2022 - Current

Sales Associate

WAWA
02.2022 - 11.2022

Retail Associate

Winn Dixie
10.2020 - 01.2022

Cornerstone University

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Esmerel Lugo