Esmerelda Nunez

Crew Member

McDonald's Restaurant

Ferndale, WA

07.2021 - Current

Used proper techniques to prepare food and ingredients.
Prepared and cooked food orders for customers by noting customizations and portion sizes.
Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
Took orders, prepared meals and collected payments.
Provided excellent customer service by greeting customers and meeting quality expectations.
Recorded orders by answering customer questions and entering requests in system.
Greeted customers at drive-thru and took food orders.
Assisted other team members to achieve goals.
Checked and restocked utensils and condiments in appropriate locations for guests.
Cleared trays and removed trash from tables before sanitizing surfaces.
Operated register to process payments and collect cash payment for order totals.
Trained new employees by demonstrating tasks and coaching during daily activities.
Worked front counter, drive-thru and other areas.
Packaged menu items into bags or trays and placed drink orders into carriers.
Cleaned and maintained all areas of restaurant to promote clean image.
Supported great dining and meal experiences for guests.
Collaborated with team members to complete orders.
Became familiar with products to answer questions and make suggestions.
Trained new team members on procedures, customer service and sales techniques.
Escalated problems or complaints to relevant supervisor or manager for resolution.
Stocked shelves to organize aisles in assigned department.
Addressed guest needs, questions or concerns to create optimum experience onboard.
Offered upgrade items and showcased daily specials to promote restaurant products.
Kept food preparation area, equipment and utensils clean and sanitary.
Conducted various administrative duties and errands.
Prepared products following restaurant, health and safety standards and procedures.