Summary
Overview
Work History
Education
Skills
Timeline
Generic

Esmerelda Romero

San Antonio

Summary

Dynamic and customer-focused professional with extensive experience at HEB Grocery Store, excelling in customer service and inventory management. Recognized for enhancing shopping experiences through product recommendations and maintaining organization. Proven ability to resolve inquiries swiftly, demonstrating strong decision-making and attention to detail in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Personal Shopper

HEB Grocery Store
02.2022 - Current
  • Assisted customers in selecting products based on preferences and needs.
  • Provided product recommendations to enhance shopping experience.
  • Maintained knowledge of current promotions and store policies.
  • Collaborated with team members to ensure customer satisfaction.
  • Handled inquiries and resolved issues promptly and effectively.
  • Organized merchandise displays to facilitate easy access for customers.
  • Adapted quickly to changing inventory levels and customer demands.
  • Supported daily operations by ensuring cleanliness and organization of shopping areas.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Retail Associate

Aramark
10.2019 - 07.2021
  • Assisted customers with product selection, enhancing overall shopping experience.
  • Maintained inventory accuracy through regular stock checks and organization.
  • Processed transactions efficiently using point-of-sale systems, ensuring customer satisfaction.
  • Collaborated with team members to meet sales goals and improve store operations.
  • Trained new associates on customer service standards and operational procedures.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.

Cashier/Host

Buffalo Wild Wings
01.2018 - 05.2019
  • Managed cash register operations, ensuring accurate transactions and efficient customer service.
  • Trained new staff on point-of-sale systems and store policies to enhance team performance.
  • Implemented process improvements to streamline checkout procedures, reducing wait times for customers.
  • Conducted daily cash reconciliations, maintaining financial accuracy and accountability in all transactions.
  • Developed training materials for new hires, fostering a supportive learning environment within the team.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

San Antonio College
San Antonio, TX

High School Diploma -

East Central High School
San Antonio, TX
06.2016

Skills

  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making
  • Flexible schedule
  • Upbeat and outgoing attitude
  • Customer relations

Timeline

Personal Shopper

HEB Grocery Store
02.2022 - Current

Retail Associate

Aramark
10.2019 - 07.2021

Cashier/Host

Buffalo Wild Wings
01.2018 - 05.2019

San Antonio College

High School Diploma -

East Central High School

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