Esmerelda Sanchez
Pasadena,TX
Summary
Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Home Health Aide
Vital Caring Group
05.2022 - 12.2023
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
Sales Specialist
Ebay.com
02.2019 - 08.2023
- Increased sales revenue by developing and implementing strategic sales plans.
- Built strong client relationships through consistent communication and effective problemsolving.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Expanded customer base with targeted prospecting and lead generation efforts.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
Department Manager
Sears Holdings Company
10.2020 - 02.2021
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Reduced operational costs through effective budget management and resource allocation.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
Restaurant Manager
Mama Mia's Italian Restaurant
01.2018 - 05.2019
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Production Supervisor
Schwan's
08.2015 - 03.2016
- Enhanced production efficiency by implementing lean manufacturing techniques and reducing waste.
- Optimized workflow through effective resource allocation and scheduling adjustments.
- Reduced equipment downtime by implementing preventive maintenance programs and timely repairs.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
- Implemented safety protocols and conducted regular audits, achieving a reduction in workplace accidents and incidents.
Sales Consultant
Vivienne Cosmetics
03.2012 - 12.2013
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Provided sales and customer service assistance to walk-in traffic
Customer Service Manager
Walmart
08.2010 - 02.2012
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Associate of Applied Science - Cyberdefense Information Assurance
Central Texas College
Killeen, TX01.2025
Associate of Applied Science - Medical Billing And Coding
Central Texas College
Killeen, TX12.2023
High School Diploma -
Deer Park High School
Deer Park, TX05.2010
Skills
- Client documentation
- Medication Administration
- Care Plan Management
- Staff Management
- Performance Management
- Employee Scheduling
- Sales Reporting
- Staffing coordination
- Account Management
- Handling Escalations
- Training and mentoring
- Audit Support
Certification
- CHHA - Certified Home Health Aide
- CPC - Certified Professional Coder
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Home Health Aide
Vital Caring Group
05.2022 - 12.2023
Department Manager
Sears Holdings Company
10.2020 - 02.2021
Sales Specialist
Ebay.com
02.2019 - 08.2023
Restaurant Manager
Mama Mia's Italian Restaurant
01.2018 - 05.2019
Production Supervisor
Schwan's
08.2015 - 03.2016
Sales Consultant
Vivienne Cosmetics
03.2012 - 12.2013
Customer Service Manager
Walmart
08.2010 - 02.2012
Associate of Applied Science - Cyberdefense Information Assurance
Central Texas College
Associate of Applied Science - Medical Billing And Coding
Central Texas College
High School Diploma -
Deer Park High School
- CHHA - Certified Home Health Aide
- CPC - Certified Professional Coder
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