Esmerlinda Gonzalez Munoz
Hamburg
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Currently pursuing esthetician license, to further enhance education and knowledge in skincare as well products.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Rpoust
02.2024 - 08.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Daycare Assistant
Little Genius Planet
01.2023 - 02.2024
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Sales Floor Associate
Walmart
09.2021 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
Lobby Attendant
Crystal Springs Resort
05.2021 - 07.2021
- Monitored lobby activity and reported any suspicious behavior to hotel security, maintaining a safe environment for all visitors.
- Maintained a clean and inviting lobby area for guests, ensuring a positive first impression of the establishment.
- Assisted guests with luggage and other belongings, contributing to a seamless check-in experience.
- Organized the daily distribution of newspapers and other publications to guests'' rooms, providing timely access to important information.
- Handled complaints from guests in a professional manner, working with management when necessary to resolve issues and maintain customer satisfaction.
Education
Esthetician License - Esthetician
Parisian Beauty Academy
Hackensack, NJ04-2026
High School Diploma -
Wallkill Valley Regional High School
Hamburg, NJ06-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Fluent bilingualism
- Problem-solving
- Payment processing
- Multitasking and organization
- Empathy and patience
- Team collaboration
- Telephone etiquette
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Rpoust
02.2024 - 08.2025
Daycare Assistant
Little Genius Planet
01.2023 - 02.2024
Sales Floor Associate
Walmart
09.2021 - 12.2022
Lobby Attendant
Crystal Springs Resort
05.2021 - 07.2021
Esthetician License - Esthetician
Parisian Beauty Academy
High School Diploma -
Wallkill Valley Regional High School
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