Esmi Lorenzo
Davidson,NC
Summary
Collections Representative with 6+ years' track record of providing exceptional customer/patient service and negotiation techniques. Knowledge of multi-line phone systems, Microsoft Office, data entry and Medical terminology experience. Honest, collaborative, and an individual of integrity.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Order Management Specialist
Rustic and Main
08.2024 - Current
- Coordinated cross-functional communication to resolve customer inquiries and issues effectively.
- Streamlined order entry procedures, enhancing accuracy and reducing processing time.
- Developed training materials for new team members on order management systems and processes.
Medical Office Assistant
Ocala Spine & Injury
09.2023 - 08.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Increased patient satisfaction through empathetic communication and active listening skills.
- Gathered demographic and insurance information to register patients for medical appointments.
Financials /Order Fulfillment Coordinator
Rustic and Main. Rustic and Main
08.2018 - 07.2023
- Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Reconciled vendor statements to assist in monthly closings.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
Office Manager
Pro Fit Rehab of Charlotte
08.2010 - 12.2019
- Met needs of physicians and other treating team members with timely retrievals of patient medical records.
- Optimized office organization by maintaining accurate electronic files for easy access to important documentation related to billing processes.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Maintained and managed filing, chart keeping and organizational systems for practice.
- Negotiated to collect balance in full.
- Pitched in to help with office tasks during busy periods and staff absences.
Education
Certificate - Medical Billing And Coding
Polytechnical Institute
Miami, FL06.1999
Skills
- Creative Problem Solving
- Relationship Building
- Spanish Interpreting
- QuickBooks
- HIPAA Regulations
Certification
- Hippa Security Annual Training 2023
- Hippa Privacy Annual Training 2024
- Healthcare Compliance, Including ACA & Medicare
Languages
Spanish
Native or Bilingual
Timeline
Order Management Specialist
Rustic and Main
08.2024 - Current
Medical Office Assistant
Ocala Spine & Injury
09.2023 - 08.2024
Financials /Order Fulfillment Coordinator
Rustic and Main. Rustic and Main
08.2018 - 07.2023
Office Manager
Pro Fit Rehab of Charlotte
08.2010 - 12.2019
Certificate - Medical Billing And Coding
Polytechnical Institute