Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Esmilnia Del Rosario

Woodstock,GA

Summary

Organized and efficient Data Entry Clerk with 4 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.

Overview

7
7
years of professional experience

Work History

Driver

Uber & Lyft
02.2019 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

Data Entry

Piolax
01.2024 - 03.2024
  • Performed administrative or clerical duties such as filing, reception, scheduling, data entry and patient registration.
  • Processed accepted materials and components into SAP system with timely data entry and logging of lots and serial numbers of tracked items.
  • Used data entry skills to accurately document and input statements.
  • Conducted data entry and recordkeeping to maintain client information.
  • Applied analytic and accounting skills to streamline repetitive procedures such as data entry and bookkeeping.

Assistance Teacher

Bells Ferry Learning Center
12.2022 - 05.2023
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Maintained safety and security by overseeing students in recess environments.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.

Warehouse Associate

DHL Supply Chain
11.2018 - 04.2019
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles.
  • Reduced order processing time through effective organization and prioritization of tasks.
  • Improved warehouse efficiency by streamlining inventory management processes.

Call Center Representative

Allied Military Travel
06.2018 - 12.2018
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Customer Service Representative

Capital Buick GMC
08.2017 - 01.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

Osborne High School
Marietta, GA
05.2016

Skills

  • Microsoft Office
  • Data Collection
  • Appointment Scheduling
  • Organize

Languages

Spanish
Native or Bilingual

Timeline

Data Entry

Piolax
01.2024 - 03.2024

Assistance Teacher

Bells Ferry Learning Center
12.2022 - 05.2023

Driver

Uber & Lyft
02.2019 - Current

Warehouse Associate

DHL Supply Chain
11.2018 - 04.2019

Call Center Representative

Allied Military Travel
06.2018 - 12.2018

Customer Service Representative

Capital Buick GMC
08.2017 - 01.2018

High School Diploma -

Osborne High School

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Esmilnia Del Rosario