ESMIRNA GIRAUD
Crown Point,Indiana
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
16
16
years of professional experience
1
1
Certification
Work History
EHR Team Lead
Community Foundation Of Northwest Indiana
07.2018 - Current
- Train new team members by relaying information on company procedures and safety requirements.
- Promote a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Serve as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coach team members in techniques necessary to complete job tasks.
- Collaborate with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increase customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influence positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Project managed 5 new Immediate cares, 1 OB Emergency, and new 1 ED currently in process, as well as maintain existing 3 Emergency Departments.
- Nurture long-term partnerships with Emergency Directors and Managers across the system by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
- Lead cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Spearhead multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
- Develop and maintain effective relationships with key stakeholders to better understand their needs and expectations including CMIO, CNOs, and Quality stakeholders.
- Explore new tools and technologies that enhanced the capabilities of the team members while enabling seamless collaboration across departments.
- Build strong relationships with customers through positive attitude and attentive response.
- Establish open and professional relationships with team members to achieve quick resolutions for various issues.
- Hold weekly team meetings to inform team members on company news and updates.
- Promote high standards through personal example to help each member understand expected behaviors and standards.
- Evaluate customer needs and feedback to drive product and service improvements.
- Optimize customer experience by delivering superior services and effectively troubleshooting issues.
- Help meet changing demands by recommending improvements to business systems or procedures with each upgrade for the past 14 years.
- Provide reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Accomplish multiple tasks within established timeframes.
Clinical Business Analyst
Community Foundation Of Northwest Indiana
01.2010 - 07.2018
- Ensure data integrity and confidentiality by establishing robust security protocols for sensitive patient information.
- Support regulatory compliance efforts by keeping abreast of industry standards and ensuring adherence to best practices for the past 14 years.
- Enhance communication between clinicians and administrators through the development of clear reporting structures.
- Facilitate ongoing review of upcoming enhancements or system changes and coordinated with stakeholders to develop plans.
- Increase efficiency in clinical operations by conducting thorough needs assessments and providing customized technology recommendations.
- Coordinate with IT departments to troubleshoot system issues promptly, minimizing disruptions to clinical operations.
- Serve as application expert for troubleshooting, developing and designing compelling solutions to business problems.
- Serve as a liaison between technical teams and end-users, translating complex concepts into easily understandable terms for all stakeholders involved in projects or initiatives.
- Develop detailed documentation of system changes and modifications and followed change control procedures for assigned systems.
- Conduct regular reviews of current systems to identify areas for optimization or potential risks that could impact performance or security.
- Contribute to the continuous improvement culture by participating in internal audits and suggesting actionable steps for improvement.
- Streamline healthcare services by optimizing workflows and implementing innovative software solutions.
- Interview and observe clinical end users and business stakeholders to understand workflows, processes, business rules and systems in use.
- Collaborate with cross-functional teams to design user-friendly applications tailored to specific clinical needs.
- Collaborate with stakeholders to define project objectives and criteria.
- Evaluate diverse organizational systems to identify workflow, communication, and resource utilization issues.
Business Systems Analyst
THE UNIVERISITY OF CHICAGO MEDICAL CENTER
10.2008 - 02.2009
- EPIC Clinical Documentation Team Analyst, Flowsheet Enhancement/Development, Integrated Testing for future phases, Assisted/Trained Users in Flowsheet Documentation, UCOM Administrator, Systoc Administrator, Financial Administrator, Trained users on various UCH hospitals Systems, Acted liaison between IS and department for over 4 years
Education
Masters Business Administration Candidate - Information Systems Management
Keller Graduate School of Management
Merrillville, INBachelor in Applied Science Degree - Computer Networking/CISCO
Robert Morris College
Chicago, IL11.2023
Skills
- Customer Focus
- Coaching and Mentoring
- Production Monitoring
- Team motivation
- Analytical Thinking
- Complaint resolution
- Resource Allocation
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Team Supervision
- Work Planning and Prioritization
- Overseeing Daily Activities
- Team Check-Ins
- Technical Support
Certification
- Epic ASAP Emergency Department
- Epic Security Coordinator
- Epic EpicCare Inpatient Clinical Documentation
Languages
Spanish
Native or Bilingual
Timeline
EHR Team Lead
Community Foundation Of Northwest Indiana
07.2018 - Current
Clinical Business Analyst
Community Foundation Of Northwest Indiana
01.2010 - 07.2018
Business Systems Analyst
THE UNIVERISITY OF CHICAGO MEDICAL CENTER
10.2008 - 02.2009
Masters Business Administration Candidate - Information Systems Management
Keller Graduate School of Management
Bachelor in Applied Science Degree - Computer Networking/CISCO
Robert Morris College
- Epic ASAP Emergency Department
- Epic Security Coordinator
- Epic EpicCare Inpatient Clinical Documentation
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