Esmirna Odette Perez
Maricopa,AZ
Summary
Brand Ambassador with 8+ years of experience in customer service, sales, and marketing. Adept at mentoring and motivating teams, while providing exceptional customer support and problem-solving solutions. Bilingual and self-motivated, ready to leverage skills in a collaborative environment. Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
2026
2026
years of professional experience
Work History
Call Center Representative
NewRez
01.2025 - Current
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of collections and productivity goals.
- Providing excellent customer service to callers requiring assistance for Escrow , Recast, and assumption issues.
- Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
- Helped customers navigate through online website issues and troubleshooting with new account transfers
- Welcome calls and reviewing the finalized account with customers
- inbound , outbound calls
Server
Gila river resorts and casino
2023 - 2024
- Provided exceptional drink service to guests, enhancing their overall experience and satisfaction.
- Maintained positive guest relations, ensuring repeat visits and fostering a welcoming environment.
- Efficiently managed guest orders, contributing to smooth operations and timely service.
- Addressed guest inquiries and resolved issues promptly, improving customer service quality.
Specialty Healthcare Coordinator
Smile Generators
06.2022 - 04.2023
- Coordinated with other healthcare providers to build healthcare plans for patient's specific needs.
- Communicated with insurance companies and negotiated to secure payment for medical treatment.
- Recorded and tracked patient vital signs in charts during treatment.
- Maintained detailed records of medical supplies and ordered supplies.
- Checked patients in and checked height and weight , reviewed final treatment plan with patients parents .
- coordinated events , managed schedules finalized schedules for doctor
Commercialist
Republic Services
01.2021 - 01.2022
- Managed and sold commercial and industrial contracts, securing long-term partnerships.
- Increased sales revenue through effective contract negotiations and customer relationship management.
- Utilized industry knowledge to provide tailored solutions, enhancing client satisfaction.
- Resolved client issues promptly, ensuring seamless service delivery and customer retention.
Brand Ambassador
Gm Financial
01.2019 - 01.2021
- Communicated with customers to address inquiries, ensuring timely resolution and customer satisfaction.
- Assisted in drafting and explaining auto loan terms, enhancing customer understanding and retention.
- Developed computer skills to manage multiple tasks efficiently, improving overall service quality.
Wireless sales rep
No Hassle Wireless
01.2016 - 01.2019
- Delivered exceptional customer service, resolving issues efficiently and enhancing client satisfaction.
- Explained diverse service options clearly, aiding customers in making informed decisions.
- Developed and implemented sales strategies, driving measurable revenue growth.
- Assisted customers with troubleshooting, improving overall user experience.
- Utilized marketing tactics to boost product awareness and sales performance.
V'Ds Barber
01.2014 - 01.2016
- Translated customer needs and preferences into actionable service plans, enhancing client satisfaction.
- Managed front desk operations, ensuring smooth daily workflow and efficient customer service.
- Organized work and promotional events, driving business visibility and customer engagement.
- Handled payroll and scheduling, maintaining accurate records and optimizing staff productivity.
One Nutrition
01.2014 - 01.2015
- Assisted customers with selecting nutrition products tailored to their goals, enhancing customer satisfaction.
- Prepared protein shakes, teas, and detox drinks efficiently, ensuring timely service.
- Provided personalized recommendations, boosting repeat customer visits.
- Maintained a clean and organized workspace, contributing to a positive store environment.
Education
High School Diploma -
Sequoia Pathway Academy
Maricopa, AZ01.2016
Some College (No Degree) - Business
Central Arizona College
Maricopa, AZundefined
Culinary School of Chandler
01.2018
Skills
- Bilingual
- Teamwork
- Quick learner
- Self motivated
- Complaint resolution
- Call logging
- Account updating
- Customer support
- Professional phone voice
- Technical support
- Quality assurance optimization
- Script adherence
- Payment processing
Languages
Spanish
Professional Working
Timeline
Call Center Representative
NewRez
01.2025 - Current
Specialty Healthcare Coordinator
Smile Generators
06.2022 - 04.2023
Commercialist
Republic Services
01.2021 - 01.2022
Brand Ambassador
Gm Financial
01.2019 - 01.2021
Wireless sales rep
No Hassle Wireless
01.2016 - 01.2019
V'Ds Barber
01.2014 - 01.2016
One Nutrition
01.2014 - 01.2015
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Culinary School of Chandler
Server
Gila river resorts and casino
2023 - 2024
High School Diploma -
Sequoia Pathway Academy
Some College (No Degree) - Business
Central Arizona College
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