Esonda McCall

• Spearheaded cross-departmental collaboration projects resulting in improved communication and resource sharing among teams.
• Contributed to the hiring process by screening resumes, conducting interviews, and providing recommendations for qualified candidates.
• Reduced errors in document processing by implementing thorough quality control checks.
• Enhanced team productivity by delegating tasks, setting priorities, and monitoring progress.
• Collaborated with other departments on special projects requiring clerical support or expertise in office management processes.
• Reviewed and formatted material produced by clerical team.
• Negotiated contracts with vendors to secure cost-effective services while maintaining high-quality standards.
• Assigned work and verified completion of assignments.
• Boosted employee morale through regular performance evaluations and constructive feedback sessions.
• Maintained constant inventory of supplies and ordered new stock.
• Continuously updated knowledge in industry best practices by attending workshops, conferences, and professional development courses.
• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Reported to senior management on organizational performance and progress toward goals.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
• Delivered performance reviews, recommending additional training or advancements.
• Evaluated employee records and productivity and submitted evaluation reports.

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• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained computer and physical filing systems.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
• Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Developed detailed plans based on broad guidance and direction.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Defined clear targets and objectives and communicated to other team members.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Bolstered patient satisfaction levels by addressing concerns related to their medical records promptly and professionally.
• Reduced errors in documentation by conducting regular audits and providing feedback to healthcare providers.
• Promoted a culture of continuous improvement by identifying areas for process enhancement within the Health Information Management department.
• Coordinated staff training sessions on various aspects of health information management, fostering a knowledgeable and skilled workforce.
• Completed EHR audit quality maintenance procedures, processed chart requests, facilitated chart purges and organized medical record copy requests.
• Processed records efficiently and oversaw timely project completion.
• Used medical center hardware and software to produce required reports.
• Tracked and monitored requests for medical records release.
• Developed and implemented new filing system for medical records to improve efficiency.
• Assisted in preparation of medical reports for external parties.
• Transcribed and entered patient medical information into electronic medical records systems.
• Researched and resolved medical record discrepancies.
• Sorted and distributed incoming and outgoing medical records.
• Communicated effectively with staff, patients, and insurance companies by email and telephone.

• Effectively balanced multiple responsibilities including cashiering duties handling cash registers during busy periods without compromising quality service delivery.
• Assisted customers with finding suitable products, leading to higher sales revenue.
• Conducted regular store audits to ensure compliance with company policies and procedures, maintaining a professional retail environment.
• Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
• Fulfilled customers' special requests for merchandise and delivery times.
• Enhanced customer satisfaction by providing timely and accurate product information.
• Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
• Developed strong relationships with customers through active listening and effective communication skills, fostering a welcoming atmosphere for all patrons.
• Managed inventory levels accurately, minimizing stockouts and ensuring product availability for customers.
• Handled returns and exchanges professionally, retaining customer trust while adhering to company guidelines.
• Utilized problem-solving skills when resolving complex customer issues which led to improved long-term relationships.
• Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Processed invoices and order forms for goods received and shipped for proof of transactions.
• Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
• Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
• Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
• Promoted a culture of continuous improvement by sharing best practices amongst team members and encouraging feedback on process enhancements.
• Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.

• Assemble new patient charts
• Prepare charts for daily clinics
• Respond promptly to requests for records
• Demonstrate effective team membership skills
• Show initiative by seeking greater responsibility and challenge by going beyond the assigned role
• Adaptability: Accepts changes in job design and workload cooperatively.

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Interacted with customers by phone, email, or in-person to provide information.
• Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
• Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
• Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
• Strengthened relationships with vendors by maintaining open lines of communication and addressing concerns promptly.
• Assisted HR department in recruiting process by reviewing resumes and scheduling interviews leading to an improved talent pool.
• Assisted patients with special needs or language barriers, promoting inclusivity and accessibility within the clinic setting.
• Ensured patient confidentiality by strictly adhering to HIPAA guidelines during all interactions with patients'' personal information.
• Streamlined the appointment scheduling system for increased patient satisfaction and improved workflow.
• Collaborated with healthcare professionals to provide seamless coordination of care for patients.
• Contributed to overall facility improvement efforts by actively participating in staff meetings and offering insight on procedural enhancements.
• Managed high call volume while maintaining a courteous demeanor, addressing inquiries regarding appointments, billing, and general information.
• Anticipated potential appointment conflicts; proactively rescheduled as needed to minimize disruptions in patient care schedules.