Esosa Idahosa
Atlanta,Ga
Summary
Seasoned IT Specialist with a proven track record at Sagility, adept in system configuration and troubleshooting. Demonstrates exceptional technical issue analysis and IT diagnostics skills, enhancing operational efficiency. Skilled in fostering business relationships, showcasing both hard and soft skills. Achieved significant improvements in IT infrastructure and user support.
Overview
13
13
years of professional experience
Work History
IT Specialist
Sagility
02.2019 - Current
- Install, move, upgrade and maintain personal computers, laptops, and peripheral equipment in a Large Area Network and Wide Area Network environment with multiple computing platforms to meet the needs of business operations
- In-depth knowledge of Windows Servers, VPN, Windows Workstations, Microsoft Active Directory, Office 365, Teams, Exchange, OneDrive/SharePoint, Zoom, GotoAssist, Manage Engine, WYSE Management, Connectwise Screenconnect
- Ability to troubleshoot and resolve issues related to mentioned systems
- Developed organizational units in Active Directory (AD) and managed user security with group policies
- Provide helpdesk support over the phone and at the workstation to internal end-users to facilitate efficient business operations
- Troubleshoot and diagnose hardware and software problems and apply cost-effective solutions to minimize interruptions in business operations
- Refer problems requiring higher level support to Infrastructure and Telecommunications group personnel
- Communicate status of all assigned tasks verbally or in writing to the appropriate management for tracking and communicating to internal and external clients as needed
Independent Contractor
FieldNation
05.2018 - 12.2018
- Responsibilities included equipment purchase, installation, testing, management, repair and monitoring
- Deployed and managed pc workstations
- Provide local and remote support of IT hardware, software, and networks
Desktop Management Analyst
Anthem
04.2018 - 05.2018
- Responsible for installing, configuring, testing and maintaining systems that automate, measure or manage other standardized processes and tools within Technology and Operations
- Used ServiceNow ticketing system in order to manage daily workflows and configure inhouse website
- Performs assigned tasks to complete simple customer requests for configuration, testing and/or delivery of desktop software applications and standardized Operating Systems components and patches to production desktops
- Provides support to IT users of desktop management tools to resolve simple technical issues
- Provides level III Helpdesk support for resolution of application issues, based on SME status
- Interface with software vendors to resolve desktop toolset issues of simple to moderate complexity
- Test functionality of new Desktop management software tools under evaluation as direction
PC Build Technician
KOCH
02.2017 - 02.2018
- Support of the Transmission Design & Maintenance Support (D&MS) organization
- Managed/maintained computer assets (desktop & laptop)
- Supported users through Active Directory
- Create, use, and ensure proper processes are documented for efficient workstation support
- Built, deployed, and troubleshooted employee workstations
- Testing and mitigation of company wide department specific applications
- Worked with ServiceNow ticketing system in order to manage day to day workflow
CCNA ANALYST
Apex Systems/COCA-COLA COMPANY
11.2016 - 02.2017
- Installed new and maintains existing hardware/software
- Attended board to assist with the migration of IT infrastructure
- Developed business relationships and communicate effectively with the user community
IT Specialist
Randstad
Stockbridge, Ga
01.2014 - 12.2016
- Worked with Spice Works systems to resolved technical issues for clients
- Knowledge of DHCP, MIME, and wireless networks
- Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures of various companies
- Code and process applications into required electronic format
- Automated testing of software
Ceo, Fundraising Committee
Association for Computing Machinery
08.2011 - 05.2013
- Kept time and took notes for the scheduled meetings
- Implemented newer ways to increase finances and campus awareness of the club
- Attended E-Board meetings and assist the President/Vice President with activities
Education
CompTIA A+ Certification -
Per Scholas Institute for Technology
10.2016
Bachelors of Science - Computer Science
Albany State University
05.2013
Skills
- Installation
- Troubleshooting
- System configuration
- Cucumber automated testing
- TCP/IP
- Windows XP
- Windows 7
- Windows 10
- Windows 11
- Active Directory
- Technical reporting
- Application support
- Technical issue analysis
- IT diagnostics
- Software implementation
Training
- CompTIA A+
- IOS
- MacOS
- Windows
- SQL
- Intro to Java
- Active Directory
- Database Management
- Ticketing
Timeline
IT Specialist
Sagility
02.2019 - Current
Independent Contractor
FieldNation
05.2018 - 12.2018
Desktop Management Analyst
Anthem
04.2018 - 05.2018
PC Build Technician
KOCH
02.2017 - 02.2018
CCNA ANALYST
Apex Systems/COCA-COLA COMPANY
11.2016 - 02.2017
IT Specialist
Randstad
01.2014 - 12.2016
Ceo, Fundraising Committee
Association for Computing Machinery
08.2011 - 05.2013
CompTIA A+ Certification -
Per Scholas Institute for Technology
Bachelors of Science - Computer Science
Albany State University
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