Esosa Katherine Ogiesoba, PMP

Orchestrated the unification of processes across two business units, creating a seamless and highly effective operational framework essential to the merger’s success. Additionally, founded a training division that delivers specialized courses, consistently achieving exceptionally high NPS scores.

• Engineered strategic business process redesign that enhanced cross-departmental visibility by 360 degrees. This improvement led to a 40% increase in the accuracy of data-driven decisions and significantly boosted operational agility..
• Developed unique Salesforce application for the materials business unit, replacing outdated excel processes. This innovation cut quote processing times by 50% and doubled the quote handling capacity, enabling a historic transition to paperless operations
• Pioneered the establishment of oil and gas training business unit creating and delivering 24 specialized courses in cathodic protection; certified 50 employees and elevated client training programs, earning exceptional NPS scores of 85+ from industry giants like Exxon-Mobil Pipeline and Kinder Morgan.
• Managed training delivery, including instructor preparation (e.g., train-the-trainer) and end user delivery, all training logistics, and monitored and measured training effectiveness.

Strategically led a five member team of Systems Specialists, Analysts and Engineers through various enterprise projects focused on improving process workflows across the organization.

• Provided direction for BPI team in strategic and day-to-day responses to ongoing business process issues
• Steered high-growth in process efficiency in 4 different departments: Technical Support, RMA, Accounting and Collections. Invoked entrepreneurial thinking and the ability to evaluate from a fresh perspective to drive quality throughout American Innovations.
• Overhauled the Order to Cash and RMA operations process, leading to dramatically enhanced RMA process and achieved 95% improvement in payments on RMA orders.
• Championed process documentation and iterative process improvement efforts by producing process flow diagrams to convey enterprise process architecture and future needs.
• Partnered with executive leaders to establish sales forecasting methodologies, analytics monitoring, and OKR objective planning in support of investment thesis.
• Mounted strategies that led to a slash the AR aging balance by 66% via successful implementation of a streamlined customer payment process.

Collaboratively led a team of six sales analysts that tracked, forecasted, and reported sales performance via the sales pipeline in Salesforce.

• Directed technology integration, training programs and strategy implementation in supporting the sales team, Tier 1 support team and customer success team.
• Implemented outreach.io, which boosted incremental productivity and pipeline creation by 30%. Converted a large number of pipeline leads in to new accounts.
• Continuously explored opportunities for process improvement and enhancement within the Salesforce CPQ environment. Customized tools and workflows that improved efficiency and sales metrics.
• Rebuilt sales-facing reporting and defined algorithm to help target accounts with highest propensity to buy.
• Acted as strategic partner for VP of Sales to advise on any sales related reporting strategy.

Spearheaded the team leadership of a total of 75 local and international contractors that supported the evaluation of Apple Maps services/data. Clearly and concisely communicated project status with stakeholders.

• Monitored work flow, managed international resources and made timeline adjustments to project as needed.
• Communicated with stakeholders and management to provide status updates, for various projects being performed by contractor teams globally.
• Effectively managed a team of contractors that focused on data integrity and problem-solving. Drove down the level of data integrity issues by 30%.
• Built and facilitated robust training programs that empowered teams with new skills surrounding SOPs, technical tools, and data analysis.

Guided the activities of a team of 10 that worked toward the completion of the deliverable timeline for the $20M Eastman Chemical Project.

• Client Impact: Triggered 15% improvement in capacity and output, 12% spike in barrels per day (bbl/d), and 8% reduction in oil losses at Eastman Chemical Plant by implementing new processes, efficient workflows, and best practices
• Collaborated with clients and stakeholders to gather requirements, manage project expectations and draft deliverables for key projects.
• Project Achievement: Turned around a project with significant slippage, meeting a challenging 4-month project deadline.

Directly oversaw a small team of contract Chemists that supported research and development projects. Closely monitored research study progress and updated stakeholders accordingly.

• Seamlessly delivered Department of Energy (DOE) initiative to aggressive budget and 9-month time constraint
• Optimized the R&D department's capabilities for rapid scale-up by:
  Calibrating and standardizing laboratory instruments, which improved measurement accuracy by 20% and reduced variability in experimental results.
• Managed a small team of 2 contract Chemists by connecting the right contractor to the right project task, coordinating workloads, and driving results.
• Enhanced internal reporting by introducing advanced analytics and reporting tools that provided more accurate and timely data, leading to a 10% improvement in decision-making.
• Boosted stakeholder satisfaction by 30% as measured by quarterly feedback surveys, attributed to more transparent and effective communication and project outcomes.