Esperance A.Zuena
President of CSA
Kalamazoo,MI
Summary
Driven to learn quickly, flexible, and a responsible team member whose main goal is to improve performance and productivity by using methods that are exacting and focused on details. able to multitask with ease, having a strong work ethic, and being skilled at problem-solving, teamwork, and organizational duties. Using a diligent and creative approach,reliability and commitment as an invaluable team member. .
Overview
4
4
years of professional experience
Work History
President of Congolese Association
Congolese Community In Kalamazoo
01.2023 - Current
- Made critical decisions to guide the organization in alignment with its mission and goals
- Fostered community within school by coordinating various social events for both students and parents.
- Represented organization at industry conferences and events.
Receptionist
Western Michigan University
08.2022 - Current
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Customer Service
Western Michigan University
01.2022 - Current
- Assist with resolving issues and providing information
- Provided primary customer support to internal and external customers
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Marketer
Hope Catering
01.2020 - 07.2023
- Develops and implements marketing strategies to promote catering services
- Creates and manages digital marketing campaigns on social media
- Collaborates with design and creative teams to produce visually appealing marketing materials
- Conducted research to analyze customers' behavior, preferences, and purchasing habits.
Education
Bachelor of Science - Economics
Western Michigan University
Kalamazoo, MI04.2025
Skills
- Customer service
- Problem-solving
- Leadership
- Critical Thinking
- Collaborative Environments
Award
- Lee honors
- Dean's list 2021-2022
- Award in Accounting
- Award in Math
Languages
French
English
Swahili
Volunteering
- Nonprofit organization Les Clays: managing event
- WMU home coming game
- Community clean up
- Mentoring math
- Church volunteering
Timeline
President of Congolese Association
Congolese Community In Kalamazoo
01.2023 - Current
Receptionist
Western Michigan University
08.2022 - Current
Customer Service
Western Michigan University
01.2022 - Current
Marketer
Hope Catering
01.2020 - 07.2023
Bachelor of Science - Economics
Western Michigan University
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