Emilie Dossous
Hewitt,TX
Summary
Pleasant Chiropractic Assistant with passion for supporting improvement of overall physical health and well-being. Offering 4 years of patient interaction, insurance verification and appointment scheduling. Astute and intuitive individual with exceptional composure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
McDonalds Crew Member
McDonald's
11.2012 - 12.2016
- Sanitation and equipment operation
- Customer service
- Followed strict protocols and efficiency standards.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
Teacher
Precious Lambs Day Care
06.2015 - 01.2016
- Responsible for newborn care
- Childcare duties for several age groups
- Prepared lesson plans and conducted lessons for class.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Housekeeper
Driftwood Resort
12.2016 - 06.2017
- Preparation of rooms for new guests
- Maintaining high cleanliness standards
- Excellent customer service for guests.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
Medical Assistant Extern
St. Lucie Injury & Health
04.2018 - 07.2018
- Patient Intake (Front Desk)
- Patient & Physician Scheduling
- Conducting patient vitals
- Occupational Medicine
- Inventory management
- Electronic Medical Records.
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering injections.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical chart reviews to confirm accuracy and completeness.
- Scheduled appointments and tests to coordinate patient care.
- Communicated with patients and families to answer questions and provide reassurance.
- Maintained clean and safe clinic environment to prevent injuries.
- Welcomed patients and inquired about wellbeing since last treatment.
Medical Assistant / Phlebotomist
Florida Community Health Center
06.2017 - 10.2017
- Greeted patients, recorded patient vitals and history
- Prepared exam rooms and followed sanitary protocols
- Phlebotomy
- Answered phones and scheduled patients
- Assisted physicians with various procedures
- Processed urine and lab specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
Sales Representative/Manager
Cricket Wireless Authorized Dealer
01.2019 - 07.2020
- Customer service skills to listen to the concerns of a customer and be able to address their needs
- Interpersonal skills to work with a wide variety of people each day, build relationships and network
- Confidence and strong self-assuredness to succeed in cold-calling customers and making a sale
- Communication skills, especially persuasion, to clearly convey the benefits of a product to potential customers
- Physical endurance, as Sales Representatives may need to be on their feet for long hours, spend a lot of time traveling between locations and carry heavy products.
- Negotiated favorable contract terms with clients, securing long-term business relationships and contributing to the company''s bottom line.
Chiropractor Assistant
Hillcrest Chiropractic Clinic
07.2020 - Current
- Contributed to marketing efforts by engaging with potential clients at community events and providing informative presentations on the benefits of chiropractic care.
- Coordinated referral processes between primary care physicians and chiropractic staff, facilitating seamless care transitions for patients seeking specialized treatments.
- Monitored patient progress throughout treatments, reporting any concerns or improvements to the supervising chiropractor promptly.
- Aided in developing comprehensive rehabilitation programs for patients recovering from injuries, resulting in quicker healing and return to daily activities.
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA regulations and clinic policies.
- Demonstrated a strong commitment to patient care by consistently providing high-quality chiropractic assistance and going above and beyond job duties.
- Provided exceptional customer service, resulting in increased patient satisfaction and retention rates.
- Educated patients on at-home exercises and stretching techniques, promoting long-term health benefits.
- Ensured a clean and sanitary environment by implementing strict hygiene protocols and maintaining equipment cleanliness.
- Supported patients during treatments by properly positioning them for optimal results.
- Enhanced patient comfort by attentively addressing concerns and providing clear explanations of treatment plans.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Input patient data into computer system using [Software] and checked information for accuracy.
Education
Associate of Arts - Medical Assisting
Virginia College School of Construction
Birmingham, AL07.2018
High School Diploma -
Ambrose Bay
Delray Beach, FL2016
Skills
- CUSTOMER SERVICE
- RECEPTIONIST
- RETAIL SALES
- ANSWERING
- ANSWERING PHONES
- Phlebotomy
- Bilingual
- CRMA
- Appointment Scheduling Expertise
- Professionalism and Ethics
- Adaptive Decision Making
- Patient Care Coordination
- Healthcare Compliance Understanding
- Office Administration Experience
- Effective written and verbal communication
- Patient Education
- Medical Terminology
- Appointment Scheduling
- Patient Flow Management
- X-Ray Development
- Payment Collection
- Telephone Etiquette
- Charting
- Vital Signs Documentation
- Vitals Collection and Documentation
- Clear Communication
- Updating Medical Records
- Flexibility and Adaptability
- Medical Assistant
- Payment Processing
- X-Ray Processing
- CPR
- Patient Care
- Vital Signs
- Microsoft Word
- Injections
- EMR
- Venipuncture
- EKG
- CPR Certified
- Scheduling
- Medical Records
- Filing
- Administrative Skills
- Med Assist / Phlebotomy Experience
- 5 years Customer Service
- Answering Phones / Scheduling
- Senior and Child Care Experience
- Multitasking
- Cash Handling
- Excellent Communication Skills
- Bilingual (Creole)
- Medical Office Experience
- Laboratory Experience
- Anatomy Knowledge
- Windows
- Laundry
- Hotel experience
- Medical terminology
- Time management
- Customer service
- Typing
- IOS
- Medicare
- Physiology Knowledge
- Android
- Insurance Verification
- Medical Receptionist
- HIPAA
- Leadership
- Supervising experience
- OSHA
- Team management
- Management
- Medical Billing
Certification
- CPR Certification
- First Aid Certification
Languages
Creole
Native or Bilingual
Timeline
Chiropractor Assistant
Hillcrest Chiropractic Clinic
07.2020 - Current
Sales Representative/Manager
Cricket Wireless Authorized Dealer
01.2019 - 07.2020
Medical Assistant Extern
St. Lucie Injury & Health
04.2018 - 07.2018
Medical Assistant / Phlebotomist
Florida Community Health Center
06.2017 - 10.2017
Housekeeper
Driftwood Resort
12.2016 - 06.2017
Teacher
Precious Lambs Day Care
06.2015 - 01.2016
McDonalds Crew Member
McDonald's
11.2012 - 12.2016
Associate of Arts - Medical Assisting
Virginia College School of Construction
High School Diploma -
Ambrose Bay
- CPR Certification
- First Aid Certification
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