Summary
Overview
Work History
Education
Skills
Timeline
Generic

Esperanza Adams

San Diego,CA

Summary

Highly motivated and committed  with a proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail oriented. Looking to bring a medical background and teambuilding skills to a deadline-driven environment.

Overview

24
24
years of professional experience

Work History

Patient Care Technician

Scan Homebase
01.2023 - Current
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient concerns, assessed needs and offered qualified support.
  • Provide Health Wellness Exams, assist with Spirometry, DPN and Quantoflow
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Documents information in EMR management system during the phone call with the member and/or caregiver regarding identified problem(s), interventions, outcomes, referrals and/or appointments made with/for member.
  • Adheres to all quality, compliance and regulatory standards to achieve Health Care Services and SCAN outcomes.

Medical Assistant

SDSU Student Health Services
01.1999 - 04.2015
  • Obtained information about clients’ medical history, drug history, complaints and allergies.
  • Entered patient, procedure and equipment into computer system.
  • Monitored vital signs, such as blood pressure and pulse.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.
  • Interacted with all necessary partners through establishment including physicians, nursing staff, technicians, and medical assistants.
  • Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, foley catheter removal and EKGs.
  • Prepped and draped patients in sterile fashion.
  • Made appointments in IDX.
  • Took direction from physicians, RN and LPNs.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Offered age-appropriate patient care before, during and after exams.

Intake Coordinator

Bayview Behavioral Hospital
03.2002 - 06.2014
  • Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
  • Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
  • Ensured safety and well-being of patients.
  • Ensured HIPAA compliance.
  • Confirmed accurate completion of forms/reports admission, transfer and/or discharge of each resident.
  • Processed monthly reports for department performance.
  • Scheduled patient admissions and discharges.
  • Answer high volume of crisis calls and refer according to protocol.
  • Assess patient needs and document all communication in EMR.

Unit Secretary

Sharp Hospital
05.2001 - 07.2005
  • Facilitates patient data management through transcription ,order entry, and documentation.
  • Transcribed doctors’ medication orders, lab test requests and care plans.
  • Executed administrative duties to facilitate unit tasks and meet team goals.
  • Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel.
  • Processed lab paperwork and requests according to physicians’ orders.
  • Managed incoming calls and directed to appropriate department.
  • Compiled annual recommendations for end of fiscal year budgets.
  • Input all documents into records management system.
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Maintained clean reception area, including lounge and associated areas.
  • Coordinated office inventory by restocking supplies and placing purchase orders.
  • Maintain inventory of supplies, equipment and forms.

Education

Certified Medical Assistant

Maric College
San Diego, CA
1996

Phlebotomy

Boston Reed College
San Diego, CA
1996

Certificate Of Real Estate

Real Estate Trainers
Anaheim, CA
2006

Skills

  • Strong interpersonal skills
  • Strong written and verbal communications skills
  • Contract negotiation
  • Proficient in Microsoft Outlook,Word ExcelPowerpoint
  • Patient Assessments
  • Medical Records Management
  • Planning and Coordination
  • First Aid/CPR
  • Multitasking Abilities
  • Teamwork and Collaboration

Timeline

Patient Care Technician

Scan Homebase
01.2023 - Current

Intake Coordinator

Bayview Behavioral Hospital
03.2002 - 06.2014

Unit Secretary

Sharp Hospital
05.2001 - 07.2005

Medical Assistant

SDSU Student Health Services
01.1999 - 04.2015

Certified Medical Assistant

Maric College

Phlebotomy

Boston Reed College

Certificate Of Real Estate

Real Estate Trainers

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Esperanza Adams