Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic
Esperanza Alarcon [Ernesto]

Esperanza Alarcon [Ernesto]

Omaha,NE

Summary

Hardworking employee with customer service and multitasking abilities, with a desire to learn new abilities, and determined to give every customer a positive and memorable experience. Highly motivated, adaptable employee with a strong work ethic and exceptional interpersonal skills, that's adept at working effectively unsupervised and quickly mastering new skills. Organized and dedicated employee eager to apply time management and organizational skills in various environments. Committed job seeker with a history of meeting company needs with consistent practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seekingopportunities to expand skills while facilitating company growth.

Overview

5
5
years of professional experience

Work History

Crew Member

Casey's
Omaha, NE
06.2022 - Current
  • Kept kitchen/front area/counter areas and restrooms neat and clean throughout shift.
  • Organized and restocked supplies to support operations and team productivity.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Packed food products in approved containers, cups and bags.
  • Drove team success by quickly completing assigned tasks.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Presented orders to guests within anticipated service times.
  • Explained current promotional information and items to patrons.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Prepared food for various recipes by washing, peeling and dicing ingredients.
  • Directed patrons to restrooms and other amenities within facility.
  • Wiped down surface areas, removed trash and washed dirty dishes to provide a clean, efficient kitchen and a clean, welcoming environment in front areas for guests.

Cashier, Movie Usher, Guests Services, Etc

Omaha's Henry Doorly Zoo Foundation
Omaha, NE
04.2018 - 08.2018
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
  • Complied with health and sanitation practices and procedures.
  • Set up and operated mechanical and manual tools and equipment.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Answered customer questions and provided store information.
  • Used suggestive selling techniques to promote add-on sales.
  • Checked assigned sections for cleanliness and assisted in keeping venue clean during, between and after shows.
  • Followed established safety rules, OSHA guidelines and company safety policies and procedures.
  • Communicated with clients for outstanding customer service and to increase repeat business.
  • Examined previously completed work for accuracy.

Education

High School Diploma -

Omaha South Magnet High School
Omaha, NE
06.2019

Skills

Quick learner and strong team member

Exchanges and refunds, and POS systems operation

Public speaking, employee training, and upselling

Sorting, labeling, multitasking, and prioritization

Guest and client satisfaction

Professional demeanor and service-oriented mindset

Prompt table clearance and setting

Flexible and adaptable

Following regulations

Greeting, seating, and order taking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Crew Member

Casey's
06.2022 - Current

Cashier, Movie Usher, Guests Services, Etc

Omaha's Henry Doorly Zoo Foundation
04.2018 - 08.2018

High School Diploma -

Omaha South Magnet High School
Esperanza Alarcon [Ernesto]