Esperanza Arellano
Brooklyn,NY
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
22
22
years of professional experience
Work History
Store Operations Manager
Family Dollar
Brooklyn, NY
08.2011 - Current
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Implemented succession planning by training and developing several associates into leadership positions.
- Assessed, optimized and elevated operations to target current and expected demands.
Administrative Assistant
The Travel Store
Amarillo, TX
06.2008 - 08.2009
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Updated details in company database by keying in customer contacts and delivery dates.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Reviewed and suggested improvements for interoffice correspondence, reports and presentations.
- Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy.
Server
Claim Jumper Restaurant
City of Industry, CA
01.2005 - 05.2008
- Operated POS terminals to input orders, split bills and calculate totals.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
- Increased sales of high margin menu items through effective upselling.
Child Care Provider
Private Care
Amarillo, TX
08.2002 - 12.2004
- Maintained safe, healthy and comfortable childcare environment.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
- Enforced rules to teach good manners and maintain safe environment.
- Assisted children in development of social, communication and problem-solving skills.
- Cared for children of various ages and assisted with feeding, dressing and directing activities.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Secured indoor and outdoor premises to protect children.
- Assisted children with social, emotional and behavioral development.
Education
Bachelor of Arts - Sociology
Calfornia State University of Fullerton
Fullerton, CA05.2008
J.D. -
University of Massachusetts - Dartmouth
North Dartmouth, MASkills
- Store opening and closing procedures
- Employee supervision and motivation
- Store operations oversight
- Root cause analysis
- Project management
- Staff training and development
- Operational budgeting
- MS Office proficient
- Team-oriented
- Recruiting and hiring
- Employee development
- Purchasing and planning
- Compensation/benefits administration
- Sound judgment
- Cross-functional team management
- Performance improvements
Accomplishments
- Exceeded sales goals by an average of 2% in 2020.
- Promoted to Training manager due to low turn over and reduced shrink that achieved increased sales.
Additional Information
Religious Education Teacher- St. John Vianney Church, Hacienda Heights, CA. 2006-2007
Volleyball coach for 12 yr. old girls-2009
Created hypothetical grant proposals for degree requirements.
As part of degree requirements I did research and statistical analysis for subject of my choosing.
Timeline
Store Operations Manager
Family Dollar
08.2011 - Current
Administrative Assistant
The Travel Store
06.2008 - 08.2009
Server
Claim Jumper Restaurant
01.2005 - 05.2008
Child Care Provider
Private Care
08.2002 - 12.2004
Bachelor of Arts - Sociology
Calfornia State University of Fullerton
J.D. -
University of Massachusetts - Dartmouth
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