Summary
Overview
Work History
Education
Skills
Languages
Ethnicity
Ssn
<Enter your own>
Certification
Timeline
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Esperanza Cruz

Esperanza Cruz

Tooele,US

Summary

Started a small business in cosmetics and lashes. A certified public notary and loan signing agent through NNA. Bail Bond Agent with over 10 years of experience in accounts management, data processing, and risk assessment, demonstrating a keen ability to enhance service delivery through analytical thinking. Adept at managing complex financial transactions and conducting thorough background checks to ensure compliance and accuracy. Passionate about leveraging extensive expertise to drive innovative solutions in the bail bond industry, while fostering strong client relationships and ensuring efficient operations. I am very professional and maintain organizational structure. Confidentiality and integrity is essential to my profession. I strive for excellence and consistency.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Manager

Enc Auto Shop
02.2025 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Improved marketing to attract new customers and promote business.
  • Inventory order car parts
  • Inventory
  • Paperwork add invoices into system

  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Small Business Owner

Spoil me lashes llc
12.2020 - Current
  • Created budgets and monitored expenses to stay within budget limits.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Monitored financial objectives and prepared budgets according to projections.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Worked with cross-functional teams to achieve goals.
  • Provided compassionate guidance to defendants' families, explaining legal processes and bond requirements, while maintaining a balance between empathy and professionalism.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified new technologies that could be used to improve efficiency and productivity.
  • Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
  • Set pricing structures according to market analytics and emerging trends.
  • Obtained financing to fund expenses for retail space, office equipment and hiring employees.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Negotiated contracts with vendors, suppliers, and customers.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Implemented efficient processes for ordering inventory and tracking deliveries.
  • Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Oversaw daily operations of small business including customer service and financial management.
  • Collaborated with marketing team to design promotional campaigns across multiple channels.

Bail Bond Agent

Breaking Bad Bail Bonds
12.2023 - 03.2024
  • Managed accounts receivable and payable activities including tracking payments received or due.
  • Dispatched other agents in other counties to be able to be out in that county.
  • Secured bonds for defendants by processing payments.
  • Developed and maintained relationships with clients to determine their financial status for bail bond applications.
  • Processed financial aid documents and completed basic verification of information.
  • Paid bonds and submitted documents to court allowing defendants to be released from jail.
  • Ensured that all forms were filled out correctly prior to submitting them for processing.
  • Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
  • Performed background and credit checks on defendants to assess repaying bail bonds.
  • Evaluated criminal records and background checks prior to releasing defendants on bond.
  • Organized paperwork related to bonds and ensured accuracy of all documents.
  • Received and posted payments to loan accounts.
  • Prepared reports detailing information about individual cases such as arrest warrants issued or revoked bonds.
  • Provided guidance and advice to family members of incarcerated individuals regarding legal processes.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Understood and followed oral and written directions.

Administrative Assistant/Bail Bond Agent

Aladdin Bail Bonds
12.2022 - 05.2023
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Processed invoices for payment using accounting software applications.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Inventoried and ordered supplies for office.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Conducted research online using search engines such as Google or Yahoo!
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Maintained accurate department and customer records.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed database systems containing customer contact information.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Spearhead business strategies to drive revenue growth and market expansion, while implementing cutting-edge technologies for enhanced efficiency.
  • Partner with marketing team to develop impactful promotional campaigns, expanding brand awareness and attracting new customers across various channels.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Monitored progress on projects assigned by upper management.
  • Responded effectively to sensitive inquiries or complaints.
  • Scheduled appointments between clients and customers and internal staff members.
  • Prepared and prioritized calendars and correspondence.
  • Answered questions from customers regarding products and services offered by the company.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Directed customer communication to appropriate department personnel.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Worked with cross-functional teams to achieve goals.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Understood and followed oral and written directions.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Leveraged [Software] skills to input and compile data gathered from various sources.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Food Handler

Parklane retirement
07.2014 - 08.2015

Presser

Trail side dry cleaners
07.2008 - 12.2013
  • Prepared garments for laundering by removing stains and fixing tears.
  • Performed regular maintenance on pressing machines including lubrication, cleaning and replacing worn parts.
  • Identified stains and water spots on clothing and used correct cleaning products for safe removal.
  • Collaborated with others to discuss new opportunities.
  • Maintained impeccable records through meticulous data entry, file organization, and report updates, ensuring seamless project coordination and information accessibility.
  • Provided comprehensive office support, from greeting visitors professionally to managing supplies inventory, fostering a productive and welcoming work environment.
  • Optimized invoice processing and data entry procedures, leveraging accounting software and Excel to ensure accurate financial record-keeping.
  • Maintained seamless front office operations, greeting visitors professionally and efficiently directing inquiries to appropriate personnel.
  • Fostered positive client relationships through prompt issue resolution, enhancing customer retention while supporting team communication efforts.
  • Streamlined bail bond processes, reducing paperwork time and enhancing client satisfaction through efficient administrative procedures.
  • Pitched in to help seamstress with alterations and knock out backlogged assignments, enabling timely completion of important orders.
  • Expertly operated pressing machines, ensuring garments met quality standards.
  • Implemented efficient stain removal techniques, enhancing customer satisfaction.
  • Consistently met daily garment processing targets, contributing to overall operational efficiency.
  • Maintained high standards of quality control.
  • Accurately identified various fabric types and stains, applying appropriate cleaning methods.
  • Minimized garment damage through careful analysis.

Customer Representative

Teleperformance
03.2009 - 03.2010

Education

CERTIFIED BAIL AGENT - undefined

11.2028

LICENSED NOTARY AND LOAN SIGNING AGENT - undefined

NATIONAL ASSOCIATION NOTARY
02.2024

BASICS - undefined

Universidad de Guadalajara
Guadalajara, Mexico
07.2012

HIGH SCHOOL DIPLOMA - undefined

Horizon Alternative School
Salt Lake City
01.2008

Skills

  • Background Checks
  • Cash Management
  • Report Creation
  • Client Relationship
  • Payments Processing
  • Analytical Thinking
  • Billing
  • Data Processing
  • Administrative Support
  • Accounts Management
  • Financial Planning
  • Business Consulting
  • MS Office
  • Records Management
  • Service Delivery
  • Investigation
  • Risk Assessment
  • Statistical Analysis
  • Database Maintenance
  • Financial Aid Processing
  • Team Leadership
  • Problem Solving
  • Time Management
  • Customer Retention
  • Conflict Resolution
  • Legal Compliance
  • Negotiation Skills
  • Empathy
  • Public Speaking
  • Human Resources
  • Creative Problem Solving
  • Customer Insights
  • Operational Efficiency
  • Strategic Planning
  • Risk Management
  • Quality Assurance
  • Data Visualization
  • Workflow Optimization
  • Process Improvement
  • Event Planning
  • Customer Service
  • Business Negotiation
  • Leadership Development
  • Crisis Communication
  • Training Development
  • Customer Advocacy
  • Customer Acquisition
  • Product Photography
  • Vendor Relations
  • Brand Management
  • Customer Experience
  • Financial Compliance

Languages

English
Spanish

Ethnicity

Hispanic

Ssn

178-54-5871

<Enter your own>

  • Title: Bail Bond Agent
  • ID Number: 178545871
  • Date of Birth: SEP 3, 1991
  • Nationality: HISPANIC

Certification

Bail bonds agent

Public Notary and loan signing agent

Timeline

Manager

Enc Auto Shop
02.2025 - Current

Bail Bond Agent

Breaking Bad Bail Bonds
12.2023 - 03.2024

Administrative Assistant/Bail Bond Agent

Aladdin Bail Bonds
12.2022 - 05.2023

Small Business Owner

Spoil me lashes llc
12.2020 - Current

Food Handler

Parklane retirement
07.2014 - 08.2015

Customer Representative

Teleperformance
03.2009 - 03.2010

Presser

Trail side dry cleaners
07.2008 - 12.2013

CERTIFIED BAIL AGENT - undefined

LICENSED NOTARY AND LOAN SIGNING AGENT - undefined

NATIONAL ASSOCIATION NOTARY

BASICS - undefined

Universidad de Guadalajara

HIGH SCHOOL DIPLOMA - undefined

Horizon Alternative School

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