Esperanza Daley
Plainfield
Summary
Responsible People Operations Specialist with a strong background in people operations, prepared to make significant impact. In-depth understanding of data entry and file management, with strong attention to detail. Highly skilled in customer service and maintaining a solutions oriented approach to conflict. Reliable and adaptable, ensuring consistent results in dynamic environments. Adept at fostering positive workplace culture and supporting organizational goals.
Overview
4
4
years of professional experience
Work History
People Operations Specialist
Appcast
01.2025 - Current
- Created trackers and documentation to align with legal audit compliance.
- Prepared legal documents
- Maintained responsibilities from previous roles
Human Resources Representative
Appcast
07.2022 - 01.2025
- Optimized HR operations by utilizing technology solutions, such as applicant tracking systems and HRIS platforms.
- Responded to employee inquiries, questions and complaints.
- Established onboarding procedures, creating a welcoming experience for new hires that promoted long-term retention.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Managed headcount tracking and data to align with company needs.
Human Resources Assistant
Appcast
08.2021 - 07.2022
- Filed and sorted paperwork and maintained office organization.
- Delivered friendly assistance with new hires throughout hiring process.
- Reduced workers' compensation claims by instituting an office safety policy.
- Tracked various statistics and kept detailed records to support human resources department.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
Intern
Appcast
09.2020 - 08.2021
- Interacted with customers via email to provide information.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Developed business, financial and analytical skills needed for career.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Sorted and organized spreadsheets and reports.
- Prospected for potential clients
Education
High School Diploma -
American International School of Lusaka
Lusaka, ZambiaSkills
- Specialized HR Projects
- Confidential Records Management
- Corporate Compliance
- HR Policies
- Employee Data Record Keeping
- Collaboration and effective communication
- Detail oriented and proficient in multi-tasking
- Project management
Timeline
People Operations Specialist
Appcast
01.2025 - Current
Human Resources Representative
Appcast
07.2022 - 01.2025
Human Resources Assistant
Appcast
08.2021 - 07.2022
Intern
Appcast
09.2020 - 08.2021
High School Diploma -
American International School of Lusaka
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