Esperanza Dominguez
Kalamazoo,MI
Summary
Hardworking and dependable individual seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Service Coordinator I
Stryker Medical
01.2022 - Current
- Communicated with clients and service providers to provide updates on work orders.
- Work with customer service to resolve issues and to continue to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm deadlines are reached. Continuing to reduce and keep orders from backorder.
- Prepared reports on service performance metrics and key indicators for DSE meetings and upper management.
- Developed efficient processes and procedures to achieve prompt delivery and completion of service projects.
- Established and maintained service schedules for several projects to help plan organize workload.
- Developed and implemented training programs for service personnel to improve individual capabilities and enhance team performance.
Assembler II
Stryker Medical
02.2014 - 12.2021
- Assembled components with minimal supervision, exceeding expected project milestones.
- Collaborated with team members to improve production processes and maintain quality standards.
- Completed durable assemblies and subassemblies with hand and power tools.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Tested finished products to perform quality assurance and identify discrepancies.
- Monitored production to verify quality and completion of task in designated timeframes.
- Assembled parts correctly according to specifications, reducing quality issues.
- Monitored inventory, keeping necessary supplies on hand.
Machine Operator
Thermo Fisher Scientific
07.2012 - 02.2014
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Packaging final products.
- Labeling and ensuring product quality.
- Communicated effectively within a team or with other departments to relay key information.
Education
BBA - Management
Davenport University
Grand Rapids, MI08.2022
Bachelor of Arts - Business Administration
Kalamazoo Valley Community College
Kalamazoo, MI08.2017
High School Diploma -
Grant High School
Grant, MI06.2009
Skills
- Fluent in both English and Spanish
- Microsoft Office Certified
- Training in basic Acccounting
- Customer Service Skills
- BMI SPSS Minitab
- Citrix Receiver/JDE
- Multi-Line phone system
- Fax/copy machine
- Accurate Recordkeeping
- Service Monitoring and Evaluation
- Individualized Service Plans
- Notetaking and Documentation
Timeline
Service Coordinator I
Stryker Medical
01.2022 - Current
Assembler II
Stryker Medical
02.2014 - 12.2021
Machine Operator
Thermo Fisher Scientific
07.2012 - 02.2014
BBA - Management
Davenport University
Bachelor of Arts - Business Administration
Kalamazoo Valley Community College
High School Diploma -
Grant High School
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