Esperanza Dominguez
Bakersfield,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in both the retail and fast food industry with emphasis in customer service. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Looking to utilize my current skillset to grow in any field for the success of the company, but willing to learn and obtain additional skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Clean Up Crew
In-N-Out Burger
Dallas, TX
08.2023 - 05.2024
- Swept, mopped and washed floors to maintain cleanliness of facility.
- Operated power washers to sanitize sidewalks, walls and other surfaces.
- Adhered to all company policies regarding health and safety regulations.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
Stocker
Walmart
Dallas, TX
04.2023 - 08.2023
- Received and processed incoming shipments of merchandise.
- Arranged merchandise in an attractive manner to promote sales.
- Provided customer service by answering questions about product location, price and availability.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Customer Service Representative
Victoria Secret
Bakersfield, CA
12.2022 - 03.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with product selection, ordering, billing, returns and exchanges.
- Developed strong relationships with customers by providing personalized assistance and support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Certificate - Automotive Technology
UEI College
Bakersfield, CA05-2020
Skills
- Reliability and punctuality
- Sales and Customer Service
- Dispute Resolution
- Adaptive team player
Certification
- State Food Safety Handlers Card (State of Texas) - September 14, 2023 - September 14, 2025
Timeline
Clean Up Crew
In-N-Out Burger
08.2023 - 05.2024
Stocker
Walmart
04.2023 - 08.2023
Customer Service Representative
Victoria Secret
12.2022 - 03.2023
Certificate - Automotive Technology
UEI College
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