Service Technician
Met One Instruments Inc.
1600 NW Washington Blvd, Grants Pass, OR 97526
09.2017 - 11.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Evaluated systems according to predetermined checklist and noted issues.
- Provided technical support and maintenance services for range of computer hardware and software.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Developed user manuals and technical documentation to increase usability.
- Assisted in the development of company-wide best practices for servicing procedures, contributing to higher efficiency standards across teams.
- Installed, configured and upgraded computer systems and peripherals to perform better and minimize security threats.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Completed preventive maintenance on machines to enhance production and maintain quality.